Ummang Maheshweri
Chilliwack,Canada
Summary
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
8
8
years of professional experience
Work History
General Manager
Church's Chicken
Chilliwack, Canada
04.2023 - Current
- Achieving sales targets consistently
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Resolved conflicts among employees in an effective manner.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Updated computer systems with new pricing and daily food specials.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Driving customer service excellence through effective communication
- Elevated store performance by optimizing team productivity and operational workflows
- Enhanced inventory management, reducing waste by 15% through precise tracking
- Developed a training module for staff that boosted efficiency and morale
Content Moderator
Concentrix
Chilliwack, Canada
01.2024 - 06.2024
- Analyzed data related to user engagement and behavior patterns across multiple platforms.
- Evaluated user reports regarding potential violations of terms of service.
- Monitored user-generated content for violations of community standards.
- Reviewed content for compliance with internal policies and procedures.
- Investigated complaints regarding inappropriate or offensive material.
General Manager
Burger shack
Chilliwack, Canada
06.2022 - 01.2023
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Ensured compliance with all food safety regulations and sanitation standards.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Maintained detailed records of sales transactions and daily shift reports.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Resolved conflicts among employees in an effective manner.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Assisted with kitchen preparation during peak times as needed.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Supervisor
Popeye's Louisiana Kitchen
Chilliwack, Canada
06.2020 - 05.2022
- Led a customer-focused team, driving sales and enhancing customer satisfaction
- Thrive in a fast-paced environment, consistently meeting tight deadlines
- Championed continuous improvement initiatives, boosting efficiency by 20%
- Boosted customer satisfaction by implementing effective management and service strategies
- Refined operational protocols, reducing service times by 15%
- Effectively resolved crisis situations
- Demonstrated exceptional problem-solving abilities
- Ensured safety of personnel and property
- Conducted detailed inspections of premises to uphold safety standards
- Supported team members in emergency responses, ensuring rapid and coordinated actions
- Implemented innovative cooking and seasoning techniques, improving food quality
- Enhanced team productivity by 30% through effective training and process optimization
- Maintained precise inventory records, ensuring accurate stock levels and reduced waste
- Fostered a collaborative work environment, mentoring staff to elevate service standards
Security Guard
Active Security
Abbotsford, Canada
08.2020 - 03.2022
- Enforced safety regulations and monitored access control points.
- Interacted with law enforcement officials to report incidents or violations of laws and regulations.
- Observed surveillance cameras for any suspicious activity or intruders.
- Completed incident reports regarding violations of policies or procedures.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Conducted daily security patrols of assigned areas.
- Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
- Provided customer service assistance to staff and visitors in a professional manner.
Warehouse Associate
UPS- Richmond
Richmond, Canada
05.2019 - 05.2020
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Communicated effectively with team members on matters related to work assignments.
- Packed goods for shipment in accordance with customer instructions.
- Handled hazardous materials safely following prescribed regulations.
- Monitored stock levels and reordered supplies when necessary.
- Maintained accurate records of all incoming and outgoing shipments.
- Assisted in loading finished goods onto delivery vehicles as required.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
Manager
Millennium Arts Commercial Printers
India
07.2016 - 03.2018
- Established processes to ensure efficient workflow throughout the organization.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Oversaw daily operations, maintaining efficiency and quality standards.
Education
Global Business Management/ Supply Chain Management -
Sprott Shaw College (Canada) at Vancouver
08.2020
Bachelors in Business Administration & Public Relation -
National Academy Of Event Management at Mumbai
09.2016
Skills
- Advertising and marketing
- Schedule Management
- Loss Prevention
- Branding
- Sales
- Staff Supervision
- Customer Relationship Management
- Distribution Management
- Business Administration
- Supply Chain Management
- Quality Management
- Customer Retention
- Purchasing
- Budgeting and cost control
- Training and Development
- Budget Administration
- Problem Resolution
- Staffing
- Staff Training and Development
- Sales Analysis
- Safety protocol
- Vendor relationships
- Inventory Control
- Skilled negotiator
- Customer experiences
- Leadership
- Motivation
- Administrative Skills
- Client Relations
- Team training and development
Age
28
Personal Information
Title: Manager
Languages
- English
- Hindi
- Marathi
- Punjabi
- Gujarati
References
- Harsimran Aulakh:- harsimranaulakh137@gmail.com, 250-855-4421
- Vishal Sharma, 236-996-8574, Vishalsharma10504@gmail.com
- Jerry Badyal:- 604-760-1100, Jerrybadyal@gmail.com
- Angelique Taco:- 604-791-6727, Angelique-23@hotmail.com
References
References available upon request.
Timeline
Content Moderator
Concentrix
01.2024 - 06.2024
General Manager
Church's Chicken
04.2023 - Current
General Manager
Burger shack
06.2022 - 01.2023
Security Guard
Active Security
08.2020 - 03.2022
Supervisor
Popeye's Louisiana Kitchen
06.2020 - 05.2022
Warehouse Associate
UPS- Richmond
05.2019 - 05.2020
Manager
Millennium Arts Commercial Printers
07.2016 - 03.2018
Global Business Management/ Supply Chain Management -
Sprott Shaw College (Canada) at Vancouver
Bachelors in Business Administration & Public Relation -
National Academy Of Event Management at Mumbai
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