Ummang Maheshweri
Chilliwack,Canada
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Content Moderator
Concentrix at Chilliwack
08.2024 - Current
- Managed content quality control
- Boosted customer satisfaction through effective engagement
- Enforced social media guidelines and safety protocols
- Applied analytical skills to troubleshoot content issues
- Contributed to team's vision for improved content management
- Elevated customer satisfaction by ensuring safe, appropriate social media content
- Supported user experience by maintaining high-quality, compliant online interactions
- Advanced digital safety by implementing forward-thinking content moderation practices.
General Manager
Church's Chicken at Chilliwack
04.2023 - Current
- Steering fast-paced business operations as General Manager at Church's Chicken
- Fostering a collaborative environment for continuous improvement
- Implementing innovative solutions to business objectives
- Achieving sales targets consistently
- Driving customer service excellence through effective communication
- Elevated store performance by optimizing team productivity and operational workflows
- Enhanced inventory management, reducing waste by 15% through precise tracking
- Developed a training module for staff that boosted efficiency and morale.
General Manager
Burger shack at Chilliwack
06.2022 - 01.2023
- Managed diverse team of professionals, fostering positive work environment and high employee satisfaction
- Developed and implemented strategies to increase sales and profitability
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies
- Collaborated with cross-functional teams to develop innovative solutions
Supervisor
Popeye's Louisiana Kitchen at Chilliwack
06.2020 - 05.2022
- Implemented innovative cooking and seasoning techniques, improving food quality
- Enhanced team productivity by 30% through effective training and process optimization
- Maintained precise inventory records, ensuring accurate stock levels and reduced waste
- Fostered a collaborative work environment, mentoring staff to elevate service standards.
Security guard
Active Security at Abbotsford
08.2020 - 03.2022
- Ensured safety of personnel and property
- Conducted detailed inspections of premises to uphold safety standards
- Supported team members in emergency responses, ensuring rapid and coordinated actions.
Customer Delight Associate
Thrillophilia
04.2018 - 05.2020
- Worked varied hours to meet seasonal and business needs
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns
- Managed customer relations through communication and helpful interactions
- Maintained relationships with customers to maximize sales opportunities
- Provided product price information to customers
Warehouse Associate
UPS- Richmond at Richmond
05.2019 - 05.2020
- Managed efficient unloading of goods at UPS Richmond
- Spearheaded sorting operations
- Operated power jack with precision
- Resolved logistical challenges
- Boosted warehouse productivity by 20%
- Ensured accurate sorting of packages, minimizing misroutes and enhancing delivery efficiency
- Teamed with coworkers to expedite unloading, maintaining a smooth workflow and meeting tight deadlines.
Manager
Millennium Arts Commercial Printers at India
07.2016 - 03.2018
Education
Some College (No Degree) - Supply Chain Management
Sprott Shaw
Vancouver, BCGlobal Business Management/ Supply Chain Management -
Sprott Shaw College (Canada) at Vancouver
08.2020
BBA - Tourism And Hospitality Management
National Academy Of Event Management And PR
Mumbai, India09.2016
Skills
- Ethical judgment
- Content Management
- Decision-Making
- Analytical Thinking
- Customer Service
- Active Listening
- Computer Proficiency
- Customer Relations
- Problem Resolution
- Complaint resolution
- Microsoft Excel
- Client Relations
- Call Management
- Administrative Support
- Professional telephone demeanor
- Multi-line phone talent
- Live chat support
- Order Processing
- Coordination
Languages
English
Hindi
Marathi
Punjabi
Gujrati
Age
28
Personal Information
Title: Manager
References
- Harsimran Aulakh, harsimranaulakh137@gmail.com, 250-855-4421
- Vishal Sharma, 236-996-8574
Timeline
Content Moderator
Concentrix at Chilliwack
08.2024 - Current
General Manager
Church's Chicken at Chilliwack
04.2023 - Current
General Manager
Burger shack at Chilliwack
06.2022 - 01.2023
Security guard
Active Security at Abbotsford
08.2020 - 03.2022
Supervisor
Popeye's Louisiana Kitchen at Chilliwack
06.2020 - 05.2022
Warehouse Associate
UPS- Richmond at Richmond
05.2019 - 05.2020
Customer Delight Associate
Thrillophilia
04.2018 - 05.2020
Manager
Millennium Arts Commercial Printers at India
07.2016 - 03.2018
Some College (No Degree) - Supply Chain Management
Sprott Shaw
Global Business Management/ Supply Chain Management -
Sprott Shaw College (Canada) at Vancouver
BBA - Tourism And Hospitality Management
National Academy Of Event Management And PR
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