Umit Ozturk

• Mission Commitment: Actively supported Tesla's mission by providing flexible support across all sites in Canada Central, demonstrating high productivity, creativity, and dedication.
• Training & Development: Trained over 80 staff on key topics, providing role-playing scenarios to improve leadership effectiveness and team dynamics contributing to a 54% increase in Store Sales Opportunity and significant improvements in Demo Drives and Net Orders.
• Inventory Management: Secured 50+ inventory vehicles in the last three weeks of the quarter, enhancing availability for Canada Central and East.
• Leadership Support: Actively participated in bi-weekly calls with North America leaders, provided vital support to store leaders during management transitions and health-related absences, overseeing daily operations, net orders, and demo drive completions.
• Collaboration with Regions: Worked closely with Canada East and West regions to validate Tesla advisors, support coaching conversations, and assist in the onboarding process for new trainers.
• Creative Problem-Solving: Identified and addressed financing issues leading to canceled orders by proactively reaching out to clients with innovative solutions, becoming a key resource for advisors and leaders.
• Recognized Excellence: Received commendations from senior management for outstanding support and contributions to the team's success:

Bram Leggat (GM): "Amazing support from Umit Ozturk."
Matt White (GM): "Umit Ozturk does the impossible, quarter after quarter!"
Gul Salem (GM): "MVP’s Umit Ozturk."
Ismael Zouhair (RM): "Huge thanks for protecting our region and leveling up our teams."

• Maintained high team engagement; leading role-playing and team-building activities.
• Improved operational outcomes by providing a world class customer experience starting from the start of the sales cycle as a sincere, professional, resourceful aid in the lead decision-making process.
• Took initiative to solve challenging situations with escalated owners while maintaining 93% average CSAT score based on 50 surveys.
• Provided customer-focused profit-building business ideas to management, such as efficiently planned group deliveries, test drive experiences, and customer feedback.

• Captured highest amount of leads between three locations by engaging with current and future owners while exhibiting positive, enthusiastic and consultative professionalism.
• Performed collaborative work as a team with other CES members, TAs, Service, and Operations.