Umesha Chathurangi
London,Canada
Summary
Results-driven quality assurance professional with a strong customer service background. Skilled in process improvement, problem-solving, and team collaboration. Adept at identifying and resolving issues to ensure product excellence and customer satisfaction. Demonstrates adaptability, reliability, and a proactive approach in dynamic environments. Committed to organizational success through efficient, empathetic service and continuous skill development. Excels in communication, conflict resolution, and maintaining high standards in quality assurance and customer interactions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Quality Control Team
Astron Limited
11.2021 - 12.2023
- Inspection of raw materials and supplies
- Adhered to safety and clean area procedures to comply with agency and regulatory mandates
- Reviewing production processes and identifying quality issues
Customer service and cashier
Keelsy
12.2020 - 12.2021
- Completed daily tasks with maximum efficiency
- Maintain high productivity by efficiently processing cash
- Credit, debit, and voucher program payments for customers
Accountant Assistant
Community Concern
06.2020 - 12.2020
- Cash and check handling
- Working with QuickBooks
- Payroll
- Cash balancing
Night Crew member
Tea Avenue
01.2019 - 12.2019
- Managing online and dine-in orders
- Assisting and verifying food stocks
- Preparation of food
- Front-end coordinator
Education
Post Graduate - Food Processing operational leadership
Fanshawe College
London, ON04.2021
Bachelor of Science - Food Science And Technology
University of Sri Jayewardenepura
Colombo12.2020
Skills
- Customer relation
- MS office
- Food Safety
- Quality Assurance
- Teamwork
- Leadership
- Point-of-sale
- Communication
- Hospitality
- Task Management
- Quality Process Audits
- Customer Satisfaction
- Quality Tools
- Operational Excellence
- 5S methodology
- Quality Metrics
- Documentation Control
Accomplishments
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
- Food Handler (Food Safety) Certification
- ISO 9001 Certification
- WHMIS
- Customer service certification
- Quality Assurance and Quality Control
- Supervisor Health and Safety Awareness in 5 Steps
Availability
- Full Time (available for night shift), 12 AM - 4 PM (available for night shift), 2 PM - 12 AM (available for night shift), 2 PM - 12 AM (available for night shift), 12 AM - 5 PM (available for night shift), Full Time (available for night shift), Full Time (available for night shift)
- Monday: 12 AM - 4 PM (available for night shift)
- Tuesday: 2 PM - 12 AM (available for night shift)
- Wednesday: 2 PM - 12 AM (available for night shift)
- Thursday: 12 AM - 5 PM (available for night shift)
- Friday: Full Time (available for night shift)
- Saturday: Full Time (available for night shift)
- Sunday: Full Time (available for night shift)
Languages
English
Full Professional
Affiliations
- Member of AISEC, Since 2016-2020
- Member of Girls Guide Association 2010-2014
Interests
- Community Cleanup
- Offering time and support to shelters for the homeless, women, and animals
- Gardening
- Pilates
- High-Intensity Interval Training
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Cooking
Timeline
Quality Control Team
Astron Limited
11.2021 - 12.2023
Customer service and cashier
Keelsy
12.2020 - 12.2021
Accountant Assistant
Community Concern
06.2020 - 12.2020
Night Crew member
Tea Avenue
01.2019 - 12.2019
- Food Handler (Food Safety) Certification
- ISO 9001 Certification
- WHMIS
- Customer service certification
- Quality Assurance and Quality Control
- Supervisor Health and Safety Awareness in 5 Steps
Post Graduate - Food Processing operational leadership
Fanshawe College
Bachelor of Science - Food Science And Technology
University of Sri Jayewardenepura
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