Umesh Kosuri
East Gwillimbury,ON
Summary
Dedicated and results-driven professional with over 5 Years of experience in the food industry, specializing in fast-food operations with industry leaders such as KFC, McDonald's and Dominos Pizza. Proven track record of driving operational excellence, optimizing workflow efficiencies, and ensuring exceptional customer service. Skilled in team leadership, training, and development, with a strong understanding of food safety standards and compliance. Adept at managing high-volume, fast-paced environments while maintaining a focus on quality and customer satisfaction. Seeking to leverage my expertise to contribute to a dynamic team in a challenging food industry role.
Overview
6
6
years of professional experience
Work History
Food Service Manager
KFC
12.2021 - 10.2023
- Directed the daily operations of the restaurant, including overseeing staff, inventory management, and ensuring adherence to food safety standards
- Implemented strategies to optimize efficiency, minimize waste, and maximize profitability
- Conducted regular performance evaluations, provided coaching and training to staff, and managed scheduling to ensure adequate coverage
- Maintained high standards of customer service, resolving any issues promptly and ensuring customer satisfaction
- Collaborated with the regional manager to develop and implement marketing initiatives to drive sales and increase brand awareness
- Maintained excellent customer service standards, resulting in high customer satisfaction scores and repeat business
- Demonstrated strong leadership skills by coaching and developing team members, conducting regular performance evaluations, and addressing any issues or concerns in a timely manner
- Created and implemented training programs to ensure that all employees were properly trained on KFC's policies, procedures, and products
- Effectively managed inventory, ordering supplies and products as needed and minimizing waste and spoilage
- Ensured compliance with all health and safety regulations, including proper food handling and storage procedures
- Monitored sales and financial reports, identifying trends and opportunities for improvement, and implementing strategies to increase sales and profitability.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Shift Supervisor
McDonald's
03.2018 - 10.2021
- Oversaw daily operations of the restaurant, including customer service, inventory management, and staff supervision
- Implemented new strategies to increase efficiency and reduce costs, resulting in a 15% improvement in overall performance
- Conducted regular performance evaluations and provided coaching to team members to improve their skills and performance
- Ensured compliance with company policies and procedures, as well as local health and safety regulations
- Assisted the manager in overseeing restaurant operations, including scheduling, training, and performance management
- Played a key role in achieving and maintaining high levels of customer satisfaction through effective team leadership and service excellence
- Managed inventory levels and controlled costs to meet budgetary goals
- Collaborated with the management team to develop and implement strategies for business growth and improvement.
- Responded to and resolved customer questions and concerns.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
Crew Kitchen Staff Member
Domino's Pizza
09.2017 - 02.2018
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Coached new workers on store policies, pizza making, and dough preparation.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Learned other teammates' work tasks to train as backup.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Transported food items from storage areas to kitchen for prepping.
- Monitored food temperature, discarding items not stored correctly.
- Maintained composure and work quality while under stress.
Education
Diploma - Advanced Java Development
Montreal College of Information Technology And Technology
Montreal, QC02.2020
Software And Information Systems Testing
Montreal College of Information Technology
Montreal, QC02.2019
Skills
- Kitchen Management
- Food Safety and Hygiene
- Team Development
- Staff Motivation
- Customer Service
- Food Preparation
Timeline
Food Service Manager
KFC
12.2021 - 10.2023
Shift Supervisor
McDonald's
03.2018 - 10.2021
Crew Kitchen Staff Member
Domino's Pizza
09.2017 - 02.2018
Diploma - Advanced Java Development
Montreal College of Information Technology And Technology
Software And Information Systems Testing
Montreal College of Information Technology
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