Umesh Katuwal
Scarborough,CA
Summary
Analytical and detail-oriented Business Analytics student seeking a Full-Time Job opportunity to apply analytical, financial, and operational expertise in a data-driven business environment. Backed by hands-on experience in banking operations and accounting, with a passion for using data to optimize performance and support strategic decisions.
Experienced with optimizing customer interactions and satisfaction. Utilizes analytical skills to identify and resolve service issues effectively—track record of leading successful initiatives that enhance customer loyalty and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Experience Manager
NIC ASIA Bank Ltd.
10.2016 - 03.2024
- Led operational team in the branch and supervised Teller Services, Customer Service Activities.
- Actively participated in different training conducted by our bank periodically, like AML/CFT and observed Suspicious Transaction and Suspicious Activity, also reported to the department concerned for necessary actions.
- Respond to the audit issues of branch operations conducted on a quarterly basis, complying with the Bank’s Code of Conduct and policies, Operational Manuals, Guidelines, and risk management arrangements for the best ranking of the Bank.
- Conducted a meeting with the branch team members discussing any issues, new products.
- Reported to the Branch Manager at the end of the office day on a daily basis regarding increment/ decrement of deposit, savings accounts, and Fixed Deposits accounts.
- Followed the bank’s Risk and Compliance processes and policies and ensured the safeguarding of customer assets, maintained customer privacy, and acted in the best interest of the customer.
- Ensured timely delivery of the services to the clients within the turnaround time frame, which saves the time of customers.
- Directly involved in various projects such as Know Your Customer (KYC), Enhanced Due Diligence (EDD), and Data Cleansing initiatives, contributing to regulatory compliance, data accuracy, and improved customer profiling.
- As a grievance handling officer, took responsibility and handled all the grievances of customers and improved the issues through a systematic way, taking into consideration of manuals, guidelines, and policies.
Assistant Accountant
SOS Children’s Village Nepal
01.2016 - 09.2016
- Managed financial records and expense tracking for emergency relief programs in 3 districts.
- Oversaw fund disbursement and ensured proper accounting documentation on-site.
- Supported monthly reporting, budget reconciliation, and compliance with donor requirements.
Education
Postgraduate - Business Analytics
Lambton College
Mississauga, CA01.2026
Bachelors - Business Administration, Finance
Kathford Int’l College of Engineering and Management
01.2015
Skills
- Ability to prioritize customer needs and help customers with products and services as requested
- Highly motivated towards accomplishing the goals and having a Genuine passion to help others and be a support for people
- Able to contribute to problem-solving, decision-making, and steer the team in the right direction
- Try to acquire as much knowledge and skills as required and have a sense of novelty
- Detail-oriented, and a strategic thinker for driving sales and increasing revenue
- Having a positive mindset towards the roles and responsibilities that lead to achieving goals as determined
- Sound knowledge of Microsoft Office, Email Management
- Able to foster in a positive and productive environment with a value-driven workplace culture
- Data Analysis, SQL, Power BI, Tableau, Business Intelligence, Python, Data Visualization, MS Excel (Advanced) etc
- Customer journey mapping
- Customer experience strategy
- Cross-functional teamwork
- Customer experience management
Accomplishments
- Collaborated with a team of 8 in the development of the KYC Project.
- Supervised a team of 15 staff members.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure the resolution of product/service complaints, and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit, and automatic debit card transactions with 100% accuracy.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Languages
English
Full Professional
Certification
- Worked as a “SALES INTERN” at Bank of Kathmandu for eight weeks from 2015-04-23 to 2015-06-18
- Volunteered in Nepal Jaycees (Golden Jubilee Year 2014), 2014-12-26 to 2014-12-27
- Extended Support to the school management as “Senior Prefect”, 2009-2010
- Know Your Customer and Customer Due Diligence
- Customer Turnover Monitoring
- Organizational Development and Human Resource Management
- AML, CFT, and KYC Management
- Branch Operation Management
- Image and Experiences Management and Grievances Handling
- Business Continuity Planning
- Corporate Social Responsibility
- Customer Service Etiquette
Timeline
Experience Manager
NIC ASIA Bank Ltd.
10.2016 - 03.2024
Assistant Accountant
SOS Children’s Village Nepal
01.2016 - 09.2016
Bachelors - Business Administration, Finance
Kathford Int’l College of Engineering and Management
Postgraduate - Business Analytics
Lambton College
Availability
Available for Full-Time from January 2026