Umer Lone
Summary
Dynamic and organized professional with experience at McDonald's and Khan Foods, excelling in training and customer service. Proven problem-solver with a positive attitude, adept at fostering teamwork and enhancing operational efficiency. Committed to community service, demonstrated through volunteer roles, ensuring engaging and successful events while maintaining attention to detail.
Overview
5
5
years of professional experience
Work History
Volunteer Restaurant Assistant
Khan Foods
03.2020 - 12.2022
- Handled cash and processed customer payments accurately using a POS system.
- Provided friendly and efficient table service to ensure customer satisfaction.
- Maintained cleanliness of dining area and restrooms, following health and safety guidelines.
- Assisted in restocking supplies and organizing service areas during and after shifts.
- Demonstrated strong interpersonal skills by resolving customer inquiries professionally.
- Gained experience in multitasking and working under pressure in a fast-paced environment.
- Assisted in daily operations, ensuring smooth service flow and enhancing guest satisfaction.
Crew Trainer
McDonald's
07.2022 - 11.2022
- Assisted in training new crew members on operational procedures and company standards.
- Demonstrated equipment usage and safety protocols to ensure compliance with workplace regulations.
- Supported team in maintaining cleanliness and organization of work areas to enhance efficiency.
- Collaborated with management to identify training needs and improve onboarding processes.
- Engaged in ongoing learning about menu items and promotions to better assist customers.
- Adapted quickly to changing demands during peak hours, ensuring smooth operations.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
Volunteer
Manitoba Islamic Association
08.2023 - Current
- Assisted with event planning and coordination to enhance community engagement and participation.
- Supported outreach initiatives by distributing informational materials and promoting volunteer opportunities.
- Facilitated communication between volunteers and local organizations to streamline project logistics.
- Contributed to training sessions for new volunteers, providing guidance on best practices and expectations.
- Engaged participants through direct interaction, fostering a welcoming environment for all attendees.
- Assisted with special events and programs.
Education
Grade12 -
Pembina Trails Collegiate
Winnipeg, MBSkills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Attention to detail
- Community service
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Volunteer
Manitoba Islamic Association
08.2023 - Current
Crew Trainer
McDonald's
07.2022 - 11.2022
Volunteer Restaurant Assistant
Khan Foods
03.2020 - 12.2022
Grade12 -
Pembina Trails Collegiate
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