UMENWALIRI CHINEDU ANURIKA
Scarborough,Ontario
Summary
As a management personnel, l support the organization l work with to achieve its organizational goal through my communication and interpersonal skills. As a team player, l work together with my colleagues to achieve success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
NATIONAL BUSINESS AND TECHNICAL EXAMINATION BOARD (NABTEB)
- Captured over 200 candidates per Modular Trades Examinations and increased enrollment by over 50%.
- Work together with my team during the registration of candidates for both May/June and November/December Examinations to ensure success at the end
- Practical Examiners lists for both Modular, May/June NTC/NBC and November/December NTC/NBC & ANTC/ANBC examinations are prepared on time
- Examination writing materials are delivered to appropriate custodians within timeframes to ensure the success of examinations.
- Problems that may arise in between have been resolved and it improves the operation
ASST. ACCOUNT OFFICER
INTERRA NETWORKS LIMITED
ABUJA, FCT
01.2011 - 10.2014
- Manage mainly administrative aspects by attending to staff issues regarding their salary or other incentives and ensuring it's resolved by 50%.
- Schedule weekly activities to enhance productivity
- The weekly report is updated and it shows where needs improvement
- Clients are been notified of outstanding bills
- Feedback mechanism to staff and clients
CUSTOMER SERVICE REPRESENTATIVE (ABUJA)
INTERRA NETWORKS LIMITED
05.2010 - 01.2011
- Capture consumer complaints, and inquiries and also record them in the database for reference purposes
- Customer complaints are been followed up and satisfaction has increased to 60 - 70%
- Feedback to my superiors on customer complaints and satisfaction
- Effective communication that promotes teamwork towards organizational goal
TEACHING
ST. LOUIS GRAMMER
01.2000 - 01.2001
- Teaching abilities are improved by monitoring ways of teaching that will bring viable change to curriculum and teaching ways.
- Impacted moral lessons to students by showing practical examples that it pays to be good, truthful, honest, and integrity
- Lesson plans were been initiated which progressed to full-day teaching
- Assess students based on their performance academically and morally
Education
PGD - Project Management
CANADORE AT STANFORD
SCARBOROUGH, ON08.2024
HND - BUSINESS ADMINISTRATION AND MANAGEMENT - Business Administration And Management
INSTITUTE OF MANAGEMENT AND TECHNOLOGY (IMT)
ENUGU, NIGERIA01.1999
OND - Business Administration And Management
INSTITUTE OF MANAGEMENT AND TECHNOLOGY (IMT)
ENUGU, NIGERIA01.1996
WEST AFRICAN SCHOOL CERTIFICATE -
DELTA CAREER COLLEGE
WARRI, DELTA STATE, NIGERIA01.1992
Skills
- Ability to work with minimal supervision
- Good interpersonal skills
- Working knowledge of PC-based word processing and spreadsheet applications
- Communication skills
- Capacity to work independently or with team
Certification
- 02/17/24, Emergency First Aid and CPR/AED Level C CSA Standard Z1210-17- Basic
- 02/22/24, Support Worker Certification
Languages
Igbo
English
References
Reference on request
Timeline
ASST. ACCOUNT OFFICER
INTERRA NETWORKS LIMITED
01.2011 - 10.2014
CUSTOMER SERVICE REPRESENTATIVE (ABUJA)
INTERRA NETWORKS LIMITED
05.2010 - 01.2011
TEACHING
ST. LOUIS GRAMMER
01.2000 - 01.2001
NATIONAL BUSINESS AND TECHNICAL EXAMINATION BOARD (NABTEB)
PGD - Project Management
CANADORE AT STANFORD
HND - BUSINESS ADMINISTRATION AND MANAGEMENT - Business Administration And Management
INSTITUTE OF MANAGEMENT AND TECHNOLOGY (IMT)
OND - Business Administration And Management
INSTITUTE OF MANAGEMENT AND TECHNOLOGY (IMT)
WEST AFRICAN SCHOOL CERTIFICATE -
DELTA CAREER COLLEGE
- 02/17/24, Emergency First Aid and CPR/AED Level C CSA Standard Z1210-17- Basic
- 02/22/24, Support Worker Certification
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