Summary
Overview
Work History
Education
Skills
Timeline
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Umendra Singh

10967 -80 Avenue, Delta,BC

Summary

To obtain a job where I can utilize my current leadership, investigative, communications and inter-personal skills in a challenging position.

Overview

28
28
years of professional experience

Work History

News Editor (part Time)

Asian Star Communications Inc
01.2002 - Current
  • Advising editorial department on editorial policies
  • Dealing with media relations issues
  • Writing and editing features and news stories
  • Directing editorial and other staff in weekly newspaper production
  • Directing press operations
  • Assisting in designing and printing of the newspapers and magazines.
  • Built and maintained relationships with clients to provide ongoing support.
  • Facilitated communication and collaboration between departments to help business function smoothly.
  • Planned, developed, and implemented strategies to convey information with key decision makers.
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
  • Assisted in the development of training materials for new advisors, improving overall team performance.
  • Trained new and existing employees on customer service best practices to improve overall customer handling skills.
  • Anticipated responses and prepared clear and articulate answers.
  • Produced detailed reports outlining key issues and proposed solutions.
  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
  • Contributed insights during team meetings aimed at optimizing firm-wide processes and procedures for increased efficiency.
  • Coordinated work or project dedicated to raise awareness of need, applying strong project, and team leadership to enhance success.
  • Collaborated with internal teams to develop comprehensive financial plans tailored to individual client needs.
  • Promoted customer loyalty programs to increase customer retention and repeat purchases.
  • Enhanced client satisfaction by providing expert financial advice and personalized investment strategies.
  • Conducted workplace compliance training to reduce liability risks and operate effectively.
  • Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
  • Advised on organizational structure and human resource management to promote efficient business operations.
  • Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
  • Monitored customer service operations to confirm compliance with quality standards.
  • Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
  • Gathered and analyzed customer feedback to inform product and service improvements.
  • Provided guidance on marketing and sales strategies to help clients reach new customers and increase revenue.
  • Participated in networking events to expand professional connections and attract new clientele.
  • Conducted thorough reviews of clients'' existing financial plans, identifying areas for improvement or adjustment.
  • Improved processes by recommending operational changes.
  • Implemented innovative marketing strategies to increase visibility within the local community and generate leads.
  • Boosted online engagement by incorporating multimedia elements into news stories.
  • Ensured adherence to ethical journalism standards while maintaining the integrity of published content.

Investigative Officer (Prevention & Loss Management Services Branch)

Ministry Of Social Development & Poverty Reduction
08.2013 - 04.2016
  • Investigated allegations of fraud and determined actions to be taken by the Ministry
  • Managed a diverse caseload of up to 75 investigation files at a time
  • Interpreted and applied legislation and policies while investigating files
  • Coached and mentored staff as designated IO Coach
  • ICM super user
  • Member of Succession Planning Pool & acting supervisor
  • Determined eligibility of financial assistance for clients
  • Regularly dealt with depressed and traumatized clients
  • Represented Ministry at appeals tribunal.
  • Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
  • Mentored junior staff members, helping them develop their skills and advance in their careers.
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
  • Enhanced communication between team members by organizing regular meetings and fostering open dialogue.

Program Manager, Sector Relations (Immigrant Integration Branch)

Ministry of Jobs, Tourism and Skills Training
09.2012 - 08.2013
  • Provide on-going sector relations support to external service providers and stakeholders
  • Prepare, design and deliver communication programs in consultation with other SRU colleagues & in line with branch policies
  • Raise and identify community issues and concerns for consideration and present potential solutions
  • Represent the Branch at various community meetings and conferences
  • Respond promptly to any inquiries from members of the public
  • Lead projects and committees as and when required
  • Provide updates for the WelcomeBC website
  • Negotiate MOUs
  • Monitor and approve project budget and funding requests.

Communications Manager

Ministry Responsible for Multiculturalism
08.1996 - 12.1997

Education

Masters Certificate in Project Management - Project Management

University of Victoria
Victoria, BC
06.2024

Graduate Diploma in Business Administration -

Simon Fraser University
01.2013

Degree in Business & Liberal Arts -

Simon Fraser University
01.2006

Skills

  • Excellent communications and interpersonal skills
  • Excellent editing and newspaper production skills
  • Ability to multi task in fast paced environments and deal with changing priorities
  • Experienced in interpreting and applying legislation and policies
  • Experienced in leading projects and committees
  • Experienced in approving and monitoring project budgets
  • Managing and organizing a large and varied caseload and competing priorities
  • Experienced in decision making and decision writing
  • Experienced in composing analytical correspondence, reports and submissions using computerized systems

Timeline

Investigative Officer (Prevention & Loss Management Services Branch)

Ministry Of Social Development & Poverty Reduction
08.2013 - 04.2016

Program Manager, Sector Relations (Immigrant Integration Branch)

Ministry of Jobs, Tourism and Skills Training
09.2012 - 08.2013

News Editor (part Time)

Asian Star Communications Inc
01.2002 - Current

Communications Manager

Ministry Responsible for Multiculturalism
08.1996 - 12.1997

Masters Certificate in Project Management - Project Management

University of Victoria

Graduate Diploma in Business Administration -

Simon Fraser University

Degree in Business & Liberal Arts -

Simon Fraser University

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