Profil professionnel
Vue d'ensemble
Expérience professionnelle
Formation
Compétences
Informations complémentaires
Personnalisé
Langues
Frise chronologique
Generic

Umberto carlos Sinzinkayo

Profil professionnel

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem- solving skills. Enhances customer experiences by employing service- oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Vue d'ensemble

6
6
years of professional experience
2027
2027
years of post-secondary education

Expérience professionnelle

call center agent

Elemental Data Collection
Ottawa , ON
06.2024 - 12.2024
  • Taking incoming calls, identifying customers, analyzing and processing requests within defined time frames.
  • Collection and recording of data from various sources for accurate analysis.
  • Supporting colleagues when needed, thus fostering a strong and cohesive team spirit.
  • Strict adherence to confidentiality regulations and protocols when handling sensitive information.
  • Monitoring of internal company procedures to ensure the quality of the information collected.

CALL CENTER CUSTOMER SERVICE REPRESENTATIVE

City Of Ottawa
Ottawa
02.2023 - 04.2024
  • Helped large volume of customers every day with a positive attitude and focus on customer satisfaction
  • Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor
  • Documented and detailed calls and complaints using call center's CRM database
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

DIETARY AIDE

Revera Retirement Living
Ottawa
06.2022 - 01.2023
  • Served meals to residents in accordance with established schedules and dietary procedures
  • Kept all kitchen areas clean, tidy, and free of hazards
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in a commercial dishwasher
  • Followed all food safety regulations while preparing meals for patients.

CUSTOMER SERVICE REPRESENTATIVE

Farmboy
Ottawa
02.2021 - 12.2021
  • Answered constant flow of customer calls with minimal wait times
  • Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor
  • Documented and detailed calls and complaints using call center's CRM database
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

SUMMER CAMP STAFF MEMBER

Patro D'Ottawa
Ottawa
06.2020 - 08.2020
  • Led groups of children safely through a variety of camp activities
  • Supervised camper activities to address behavioral issues and promote fun, safety, and inclusivity
  • Provided clear instruction to activity and program participants to deliver fun and maintain safety
  • Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions
  • Assisted in preparing recreational materials and supplies for each activity
  • Collaborated with other recreation staff in developing new recreational activities.

SERVICE DELI CLERK

Loblaws
Ottawa
10.2019 - 05.2020
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices
  • Listened carefully to customer instructions and prepared orders according to those preferences
  • Opened new inventory and rotated stock by dates to maintain freshness
  • Maintained clean, trash-free workspaces to maximize productivity and safety
  • Handled customer inquiries and suggestions courteously and professionally.

SUMMER CAMP COUNSELOR

Children At Risk
Ottawa
06.2019 - 09.2019
  • Worked with children of varying age, interest, skill, and developmental levels
  • Led groups of children safely through a variety of camp activities
  • Organized and guided group activities by leading, coaching, and participating with campers
  • Acted as a positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.

Formation

Business and marketing

Algonquin College

Compétences

  • Answering Questions
  • Customer Service
  • Conflict Resolution
  • Time Management
  • Customer Consulting
  • Quality Control
  • Hardworking
  • Punctual
  • Reliable
  • Collaborative
  • Enthusiastic & Persevering
  • Responsible & takes initiative
  • Excellent team leadership

Informations complémentaires

Personnalisé

Ottawa, ON

Langues

English
Langue maternelle
French
Langue maternelle

Frise chronologique

call center agent

Elemental Data Collection
06.2024 - 12.2024

CALL CENTER CUSTOMER SERVICE REPRESENTATIVE

City Of Ottawa
02.2023 - 04.2024

DIETARY AIDE

Revera Retirement Living
06.2022 - 01.2023

CUSTOMER SERVICE REPRESENTATIVE

Farmboy
02.2021 - 12.2021

SUMMER CAMP STAFF MEMBER

Patro D'Ottawa
06.2020 - 08.2020

SERVICE DELI CLERK

Loblaws
10.2019 - 05.2020

SUMMER CAMP COUNSELOR

Children At Risk
06.2019 - 09.2019

Business and marketing

Algonquin College
Umberto carlos Sinzinkayo