Umayma Mohammad
Winnipeg,Canada
Summary
Dedicated and results-oriented professional with a diverse background in retail, food service, and community support roles. Proven track record of enhancing customer satisfaction, driving sales, and efficiently managing operations. Adept at handling high-pressure environments with composure and delivering exceptional service. Known for meticulous attention to detail, strong organizational skills, and the ability to train and mentor team members effectively. Passionate about contributing to a dynamic team and consistently exceeding expectations to create lasting value.
Overview
5
5
years of professional experience
Work History
Support Worker
Manitoba Islamic Association
03.2024 - 04.2024
- Facilitated logistical operations, including setting up and maintaining prayer areas, organizing meals, and ensuring cleanliness and orderliness within the Mosque premises
- Demonstrated strong interpersonal skills in engaging with diverse community members, fostering a sense of unity and inclusivity within the Mosque
- Managed donation collection processes using point of sale (POS) systems, issued receipts, and maintained detailed records of financial transactions, ensuring accuracy and accountability in financial transactions and demonstrating strong attention to detail and organizational skills.
Front-liner and Prep cook
Popeyes Louisiana Kitchen
10.2022 - 10.2023
- Provided exceptional customer service as a Popeyes cashier, warmly welcoming customers, efficiently processing orders, and adeptly addressing inquiries, leading to a high customer satisfaction rate
- Displayed expertise in cash handling, consistently managing transactions with precision and accuracy.
- Handled high-pressure situations calmly, resulting in efficient resolution of customer issues.
- Collaborated effectively with team members to meet deadlines and achieve shared objectives.
- Enhanced team efficiency by maintaining a clean and organized work environment.
- Developed rapport with customers for better service quality through active listening.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
Sales Associate
Bath and Body Works
03.2021 - 04.2022
- Provided exceptional customer service by greeting and assisting customers in selecting the perfect products to meet their needs and preferences
- Demonstrated in-depth knowledge of Bath and Body Works’ product line, including fragrances, skincare, and home fragrance collections, to effectively educate customers and drive sales, resulting in high levels of customer satisfaction and repeated visits
- Operated cash registers and processed transactions accurately and efficiently
- Maintained a clean and organized store environment, including restocking shelves, arranging displays, and ensuring products were properly labeled
- Collaborated with team members to achieve store goals, including meeting sales targets, completing daily tasks, and providing support during peak hours
- Recognized by management for exceptional product knowledge and ability to upsell and cross-sell, resulting in increased average transaction value.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Retail Sales Associate
Hyper Panda
09.2019 - 01.2021
- Provided knowledgeable guidance to shoppers on product selection, location, and features, resulting in improved customer satisfaction and increased sales
- Effectively managed customer inquiries, product returns, and resolve any issues, upholding the store’s reputation for excellent customer service
- Maintained a clean and organized sales floor by performing regular cleaning tasks, restocking shelves and promptly reporting any maintenance or safety concerns
- Collaborated with team members to meet sales targets and customer service goals, ensuring a cohesive and efficient work environment
- Built and maintained strong relationships with regular customers, resulting in increased repeat business and customer loyalty.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted in maintaining store cleanliness for a more enjoyable shopping experience.
- Enhanced inventory management with accurate record-keeping and timely stock replenishment.
- Improved customer satisfaction by providing exceptional service and product knowledge.
- Coordinated with suppliers for prompt deliveries, ensuring consistent product availability.
- Ensured timely rotation of perishable items to reduce waste and maintain freshness.
- Provided support during peak hours by quickly restocking shelves with high-demand items.
- Participated in regular staff meetings to stay informed about new policies or procedures affecting store operations.
- Offered assistance to elderly or disabled customers as needed during their shopping experience, demonstrating empathy and professionalism.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
Education
Bachelor of Arts -
The University of Winnipeg
Winnipeg, Manitoba06.2024
Skills
- Customer Service
- Operational Efficiency
- Training & Mentoring
- Sales & Merchandising
- Attention to Detail
- Multitasking
- Problem Solving
- Time Management
- Communication
- Cash Handling
- Teamwork and Collaboration
- Problem-solving skills
- Multi-tasking strength
- Problem-Solving
- Cash Register Operation
- Sales expertise
- Upselling
- POS System Operation
- Quick-learning
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Collaborated with team of [Number] in the development of [Project name].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Recognized by team members for [Positive attributes].
Timeline
Support Worker
Manitoba Islamic Association
03.2024 - 04.2024
Front-liner and Prep cook
Popeyes Louisiana Kitchen
10.2022 - 10.2023
Sales Associate
Bath and Body Works
03.2021 - 04.2022
Retail Sales Associate
Hyper Panda
09.2019 - 01.2021
Bachelor of Arts -
The University of Winnipeg
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