Umara Lodhi
Scarborough,ON
Summary
Dynamic leader with expertise in operations oversight and team development at Fit4Less. Proven track record in building loyal customer relationships and enhancing performance through strategic training and motivation. Skilled in budget control and performance assessment, achieving significant cost reductions while fostering a culture of cleanliness, friendliness, and automation to drive business growth.
Overview
2
2
years of professional experience
1
1
Certificate
Work History
General Manager
Fit4Less
Toronto, ON
11.2022 - Current
- Led and trained in customer service, handling member concerns, and addressing escalated member complaints.
- Escalated appropriately, as per processes, to ensure concerns and circumstances are addressed appropriately and in a timely manner. Trained associates on duties, policies, and procedures according to their learning styles.
- Recruited, interviewed, and hired qualified staff for open positions.
- Well versed in using different Fit4less software programs
- Created schedules and monitored payroll to remain within budget.
- Supervised Hosts through Cleaning Assignments and direction and completing checklists.
- Tracked monthly sales for business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Led employee evaluations with constructive feedback to boost performance.
- Directed safety operations and maintained a clean work environment.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Prepared staff work schedules, and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client and employee relationships.
Education
Diploma - Health And Fitness Trainer Diploma Program
Bryan College
Toronto, ONCertificate And License - Personal Trainer And Group Fitness Instructor
ISSA
05-2024
Zumba Fitness Trainer - Group Fitness
Zumba Fitness
04.2022
Elite Fitness Trainer Certification - Certified Personal Trainer
ISSA Certification
Online School, Phoenix AZOngoing Seminar Programs For Senior Graduates - Ontology
Landmark Worldwide Education
Skills
- Customer service/ Sales Team Development
- Supervision and Training
- Team Leadership
- Employee Motivation
- Focus and Follow-Through
- Hiring and Onboarding
- Performance Improvement plans
- Decision Making
- Budget Control
- Supplier Monitoring
- Quality Assurance
- Sales Performance Monitoring
- Goal Setting
- Customer Service Management
- Administrative Management
- Problem Anticipation and Resolution
- Originality and Creativity
- Staff Scheduling
- Records Organization and Management
- Cost Reduction
Certification
- Group Fitness Instructor, ISSA - 2024
- Certified Personal Trainer, ISSA - 2022
- Certified Zumba Instructor, Zumba Fitness - 2021
- Certified plate by Zumba coach, Zumba Fitness - 2022
- Certified Circle mobility Coach, Circl - 2023
- AED + CPR level 3 Training - 2024
- Getting To Know Bias parts 1,2,3, Training - 2023
- Training your associates Training - 2022
- AODA Compliance Training - 2022
- Privacy act and confidentiality Training - 2022
- Workplace wellness Training - 2022
- Respect and associate etiquette Training - 2022
- Sexual orientation and gender identity Training - 2023
- worker health and safety awareness Training - 2022
- WHMIS Training - 2022
- CASL Training - 2022
Accomplishments
- Member of Canfitpro since august 2023
- Recently attended Lecture sessions at Canfitpro Leadership conference with the theme about Courage including a wide variety of subjects such as :
- Running the show :Onstage and backstage: 30 secrets of excellence in service Training
- Goodlife's Exclusive Excellence in Leadership Day
- Leadership skills for personal trainers and Fitness Directors
- The art of hiring and onboarding
- Consistently maintaining high customer satisfaction ratings.
- Live training seminars around communication skills By John Gray and Raymond Aaron New York times best selling authors.
Timeline
General Manager
Fit4Less
11.2022 - Current
Diploma - Health And Fitness Trainer Diploma Program
Bryan College
Certificate And License - Personal Trainer And Group Fitness Instructor
ISSA
Zumba Fitness Trainer - Group Fitness
Zumba Fitness
Elite Fitness Trainer Certification - Certified Personal Trainer
ISSA Certification
Ongoing Seminar Programs For Senior Graduates - Ontology
Landmark Worldwide Education
Languages
English
Native/ Bilingual
Urdu
Native/ Bilingual
Punjabi
Professional
Hindi
Full Professional
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