Umar Hussain
Vancouver,Canada
Summary
UH Umar Hussain Vancouver, BC V3W (604)-562-7892 Umar20hussain@gmail.com
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Safety Express
11.2024 - Current
- Provide accurate and up-to-date information about products and services while adapting to new key initiatives.
- Respond to customer service calls courteously and professionally, addressing inquiries related to order status, payments, and returns.
- Accurately enter and process customer orders for both existing and new clients, assisting with product selection, upselling/cross-selling.
- Manage order flow from entry through invoicing, ensuring timely communication with customers and coordinating with operations.
- Collaborate with internal departments to resolve issues such as system pricing, credit holds, and product substitutions to prevent delays.
- Proactively notify customers of order status updates and follow up with stakeholders to ensure timely processing.
- Handle and resolve customer complaints efficiently, escalating issues when necessary.
- Maintain branch and showroom presentation, supporting merchandising and cleanliness standards.
- Partner with Sales Manager and Branch Manager on strategic sales approaches and initiatives.
- Support database growth by passing qualified leads to Outside Sales Representatives and converting unsolicited inquiries into sales.
- Coordinate customer training sessions and attend periodic sales training.
- Perform additional duties as required, including FIT testing.
Client Care Coordinator
Nightingale Medical Supply
02.2024 - 11.2024
- Greet and connect with customers by offering assistance, sharing product suggestions and additional store-related information.
- Fit clients in compression garments and mastectomy products with compassion and care.
- Perform administrative duties such as booking appointments, inventory ordering and shipping and receiving.
- Answer customer inquiries and process orders.
Customer Service Coordinator
William F. White International Inc
08.2022 - 09.2023
- Liaise with customers in the collection of all job-related information including job name, production type, job dates and job contacts and entering them into the relevant system.
- Answer incoming calls and re-direct to appropriate individuals as required.
- Work closely with the General Manager, Rentals Desk Coordinator and other CSR's to coordinate weekly and daily scheduling.
- Field any customer concerns or complaints and ensure all concerns or complaints are addressed in a timely manner.
- Keep accurate and up-to-date records within the computer system and paperwork backup.
- Order various sub rental equipment and sale items for resale.
- Coordinate customer pick-ups or deliveries.
- General office administration.
Customer Service Representative
Fortis BC
05.2022 - 08.2022
- Attend to inbound and outbound contacts to customers for new and existing services.
- Process new customer applications and update account information after every transaction.
- Respond to customer requests such as upgrading their gas meters or changing the location of the gas meters.
- Email and chat correspondence while taking credit/debit payments over the phone.
Client Account Management
Telus Corp Telecommunications
01.2022 - 04.2022
- Acquiring new small business accounts via outbound sales campaigns.
- Taking credit/debit payments over the phone.
- Making 40+ calls per day to outbound sales prospects to generate opportunities and build a robust pipeline.
- Managing a full sales cycle, from qualifying leads to closing new clients.
- Delivering best-in-class customer experiences, building strong relationships, and influencing decision makers.
- Actively listening to customers, completing needs analyses, and quickly identifying and recommending solutions to fit their current needs and future plans.
Customer Service Representative
London Drugs Retail Store
05.2015 - 12.2021
- Help customers with complaints and questions, give customers information about products and services, take orders, process returns, managing online orders, as well as planning out breaks for all staff working on the sales floor.
- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem and selecting and explaining the best solution to solve the problem.
- Maintain financial accounts by processing customer adjustments and returns.
- Recommend potential products or services to store manager by collecting customer information and analyzing customer needs.
- Performing Cash room duties including counting cash and balancing cash registers and physically making cash sales deposits.
- Create a legendary customer experience at every interaction and look for ways to contribute to the ongoing improvement of the overall branch.
- Generate sales using effective selling techniques, suggesting accessories, 'add-ons', extended service plans, as well as effective merchandising to create extra sales opportunities.
- Ensure expired goods are handled consistently and disposed of according to corporate procedures.
- Ensure ad quantities and manager's specials are reviewed on a regular basis and reordered as needed when doing SPC or Cash Room Duties.
- Ensure that plan-o-grams for all promotional areas are formulated long enough in advance to allow immediate supervisor to review and ensure completion before due date.
Education
Bachelor of Science - Business Administration
Fairleigh Dickinson University
Vancouver, BC05.2019
A'Levels - Cambridge Board of Education
The Westminster School
09.2015
Skills
- Highly organized
- Multitasking
- Calm under pressure
- Ability to work quickly and accurately
- Little supervision
- Strong selling skills
- Customer service skills
- Excellent communication skills
- Interpersonal skills
- Cash handling abilities
- Ability to drive sales
LANGUAGES
English - Full Professional
Arabic - Professional Working
Hindi - Full Professional
Urdu - Native or Bilingual
ADDITIONALINFORMATION - EXPERIENCE
6 years, 5 years, 6 years, 6 years, 1 year, 6 years, True, 6 years
CHARACTERISTICS
- A positive and proactive attitude
- Take initiative to solve problems
- Demonstrate a high level of integrity
- Willingness to learn and grow
- High level of energy and enthusiasm
- Demonstrate a mature, positive and professional attitude
Timeline
Customer Service Representative
Safety Express
11.2024 - Current
Client Care Coordinator
Nightingale Medical Supply
02.2024 - 11.2024
Customer Service Coordinator
William F. White International Inc
08.2022 - 09.2023
Customer Service Representative
Fortis BC
05.2022 - 08.2022
Client Account Management
Telus Corp Telecommunications
01.2022 - 04.2022
Customer Service Representative
London Drugs Retail Store
05.2015 - 12.2021
A'Levels - Cambridge Board of Education
The Westminster School
Bachelor of Science - Business Administration
Fairleigh Dickinson University
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