Summary
Overview
Work History
Education
Skills
Timeline
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Umar Govani

Toronto,ON

Summary

Reliable, mature, and hardworking university student seeking a part-time position to improve leadership, problem-solving, and communication skills in various types of organizations.

Overview

3
3
years of professional experience

Work History

PARKING ATTENDANT

SUNNYBROOK HOSPITAL
Toronto, ON
04.2023 - Current
  • Efficiently managed and monitored the hospital parking lots, directing traffic to available spaces and maintaining a safe and organized environment.
  • Greeted patients, visitors, and staff using customer service skills, offering assistance and providing directions to various hospital facilities and entrances.
  • Utilized a computerized parking system to log vehicles, issue parking tickets, and process payments accurately.
  • Ensured compliance with hospital parking policies and regulations, responding to inquiries and providing clarification when needed.

DELIVERY DRIVER

FEDEX
Toronto, ON
11.2022 - 04.2023
  • Safely and efficiently operated a delivery van to deliver packages to residential and commercial addresses in assigned areas.
  • Successfully completed an average of [X] daily deliveries, maintaining a high level of accuracy and efficiency.
  • Utilized electronic devices and mobile applications to track and record deliveries, maintain delivery logs, and communicate with dispatch and customers.
  • Provided exceptional customer service, addressing inquiries, and resolving delivery-related issues professionally and courteously

SUPPORT STAFF

TNO FOOD COLLABORATIVE
09.2020 - 07.2022
  • Collected and registered personal information of food recipients to include name, contact information, household demographics and occupation information
  • Collaborated with internal teams to resolve customer issues quickly and accurately.
  • Provided exceptional customer service to clients during their appointments at the food bank
  • Collected data and responses from participants accurately, ensuring the integrity and quality of survey results.

CUSTOMER REPRESENTATIVE

KGS RESEARCH CENTER
08.2021 - 10.2021
  • Conducted outbound calls to targeted respondents following established survey scripts and protocols.
  • Collected data and responses from participants accurately, ensuring the integrity and quality of survey results.
  • Demonstrated active listening skills to engage respondents and encourage participation in surveys.
  • Maintained a high level of professionalism and courtesy during interactions with respondents, even in challenging situations

Education

DEGREE IN PROJECT MANAGEMENT CANDIDATE -

Toronto Metropolitan University
04-2025

Skills

  • Customer Service
  • Organization
  • Works very well with a team
  • Technical

Timeline

PARKING ATTENDANT

SUNNYBROOK HOSPITAL
04.2023 - Current

DELIVERY DRIVER

FEDEX
11.2022 - 04.2023

CUSTOMER REPRESENTATIVE

KGS RESEARCH CENTER
08.2021 - 10.2021

SUPPORT STAFF

TNO FOOD COLLABORATIVE
09.2020 - 07.2022

DEGREE IN PROJECT MANAGEMENT CANDIDATE -

Toronto Metropolitan University

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Umar Govani