Umar Farooq
CALGARY,AB
Summary
Dynamic Senior Sales Executive specializing in client engagement and contract negotiations. Recognized for exceeding sales targets by 200% through strategic upselling and fostering strong client relationships, resulting in enhanced customer satisfaction and market success.
Overview
13
13
years of professional experience
Work History
Driver Partner
Uber
Calgary, Alberta
12.2024 - Current
- Delivered high-quality customer service to diverse clients, maintaining strong ratings
- Managed time efficiently to optimize daily earnings and respond to client demand.
- Handled cashless transactions, ensuring payment accuracy and customer satisfaction.
- Navigated high-pressure situations and resolved customer concerns professionally.
- Demonstrated reliability and safety awareness while maintaining effective communication with clients.
Senior Sales Executive - Financial Products
Emirates National Bank of Dubai
Dubai, Dubai
08.2019 - 08.2024
- Exceeded sales targets consistently by implementing strategic upselling, cross-selling, and relationship-based selling techniques
- Drove revenue growth by promoting high-value financial products including credit card loans, balance transfers, and balance conversion plans
- Built strong client trust by understanding financial needs and recommending tailored solutions
- Managed end-to-end sales cycle-from lead generation and consultation to closing and post-sale service
- Positioned offerings competitively using in-depth product knowledge and market insights
- Resolved high-volume customer inquiries professionally, enhancing customer satisfaction through effective concern management
- Maintained strict compliance with financial regulations and internal policies
- Recognized multiple times for top performance and contributing to team targets by exceeding monthly targets by 200%
Luxury Fashion Sales Associate - TOM FORD
Duty free (Dubai International Airport)
Dubai, Dubai, U.A.E
06.2016 - 06.2017
- Delivered an exceptional, personalized luxury shopping experience to an international clientele in a fast-paced duty-free environment
- Drove high-value sales by expertly presenting premium fashion, accessories, and fragrances, consistently exceeding revenue targets
- Cultivated strong client relationships by providing tailored styling advice based on individual preferences
- Utilized product knowledge and brand storytelling to enhance customer engagement and boost conversion rates
- Identified upselling and cross-selling opportunities, maximizing average transaction value
- Ensured impeccable visual merchandising standards aligned with luxury brand guidelines to enhance customer experience
- Handled client inquiries and concerns with professionalism, ensuring a seamless and memorable customer journey
- Collaborated with team members to achieve store targets and uphold the prestige of the brand
Call Center Representative
Ipsos
Sharjah, Sharjah, U.A.E
05.2013 - 06.2016
- Managed customer inquiries through phone and email communication.
- Assisted customers with product-related questions and service issues.
- Clarified customer needs, identified options, and recommended products and services to manage expectations and support customer retention.
- Resolved complex customer concerns by collaborating with team members, which enhanced overall customer satisfaction.
- Maintained knowledge of company policies to ensure accurate information delivery.
- Documented customer interactions in the internal database for tracking.
- Trained new representatives on call handling procedures and best practices to strengthen team readiness and service quality.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
Education
MBA - Hospitality Management
Western Global University
Sharjah, U.A.E06-2024
BBA - Hospitality Management
Western Global University
Sharjah, U.A.E 06-2022
High School Diploma -
National High School Georgia
Sharjah, U.A.E06-2015
Skills
- Client engagement
- Client management
- Closing deals
- Contract negotiations
- Exceeds sales goals
- Sales presentations
- Cross-selling techniques
- Product knowledge
- CRM software proficiency
- Negotiation expertise
- Market analysis
- Data reporting
- Customer relationship management
Affiliations
Volunteer, The Emirates NBD Unity Run - Dubai, U.A.E 2023
Accomplishments
Top Performer Award, 2021 - Exceeded annual sales target
Education and Training
other,other,other
Languages
- English
- Arabic
- Urdu
- Hindi
- Punjabi
Timeline
Driver Partner
Uber
12.2024 - Current
Senior Sales Executive - Financial Products
Emirates National Bank of Dubai
08.2019 - 08.2024
Luxury Fashion Sales Associate - TOM FORD
Duty free (Dubai International Airport)
06.2016 - 06.2017
Call Center Representative
Ipsos
05.2013 - 06.2016
MBA - Hospitality Management
Western Global University
BBA - Hospitality Management
Western Global University
High School Diploma -
National High School Georgia