UMANG RAGHUWANSHI
Brampton,ON
Summary
Skilled product support analyst with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of programming knowledge like java, xml, html .Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Security Mobile Supervisor
KINGSGUARD SECURITY
10.2020 - Current
- Worked as event security professional at Scotiabank arena, BMO and Rogers Centre
- Worked at Humber college North campus as cctv dispatcher
- Worked as security guard at various hotel monitoring cctv and ensuring safety by patrolling.
- Analyzed and investigated incidents alongside functional management and security supervisors.
Customer Service Representative
MAX LIFE INS
01.2020 - 04.2020
- Handled over 170 calls per shift signing up new customers, retrieving customer data, presenting relevant product information.
- Quickly responding to customer query via phone, email, or social media.
- Efficiently describing about company policies and giving personal assistance.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
Wireless Device Engineer(trainee)
ZCOM.PVT LTD
07.2019 - 01.2020
- Handled 150 calls per day to address customer inquiries and concerns
- Created test configurations using specialized test equipment which includes mobile phones, cellular system analysis tools, signal attenuation's controls and additional complex software
- Conducted testing of new wireless devices, their features, advantages, and benefits compared to existing products available in market, to validate speed, range, signal strength, ease of use and manageability.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
PG Diploma - Project management information technology
Lambton College
Toronto, ON01.2023
B. Tech - Electronics and Communications
Indraprastha University
Delhi, India05.2020
Skills
- Vast knowledge of various IT related tools
- Excellent communication skills with focus on team building and customer relations
- Team Leadership, critical Thinking, risk Management
- Project Control
- Organization And Time Management
- Managing Operations
- Client Needs Assessments
- Technical issues analysis
- Customer service expert
Additional Information
I have a valid G license and have my own car to commute thus location is not a concern for me.
Volunteer experience
President at Robinhood Army (Social Organization) May 2017 – April 2020
● Volunteer laborer distributing food for poor people across the streets.
● Supervised Eight teams of six people to ensure successful deliverables of food.
NSA (Youth Mentoring Organization) May 2018 - January 2019
● Volunteered to help and support children.
● Developed interactive school activities for children to implement positive learning.
Timeline
Security Mobile Supervisor
KINGSGUARD SECURITY
10.2020 - Current
Customer Service Representative
MAX LIFE INS
01.2020 - 04.2020
Wireless Device Engineer(trainee)
ZCOM.PVT LTD
07.2019 - 01.2020
PG Diploma - Project management information technology
Lambton College
B. Tech - Electronics and Communications
Indraprastha University
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