Receptionist/Bookkeeper
Open To Work
Hi, I’m
Umang Gurung
Business Accounting Graduate
Toronto,ON
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
2
2
Server/Host/Bartender
Work History
The Diner's CornerToronto, Ontario
Server/Host/Bartender
07.2023 - 01.2025
Job overview
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Supported needs of 50 customers wait staff who attended to specific needs of countless customers daily.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
DUKU FitnessKathmandu, Nepal , Bagmati
Receptionist/Bookkeeper
08.2021 - 02.2023
Job overview
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Scheduled office meetings and client appointments for staff teams.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
Niagara College TorontoToronto
Diploma from Business Accounting
05.2023 - 06.2025
Skills
- Food Serving and Preparation
- Verbal and Written Communication
- Detail-Oriented
- Team Player
- Accounting
- Customer relations
- General ledger entries
- Financial recordkeeping
- Sage 50
- Scheduling
- Front desk operations
- Administrative support
Languages
English
Native/ Bilingual
Nepali
Professional
Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkInternshipLocation Preference
On-SiteRemoteHybridTimeline
Server/Host/Bartender
The Diner's Corner
07.2023 - 01.2025
Niagara College Toronto
Diploma from Business Accounting
05.2023 - 06.2025
Receptionist/Bookkeeper
DUKU Fitness
08.2021 - 02.2023