Umang
Prince Albert,Canada
Summary
Dynamic and results-driven professional with over 2 years of experience in customer service and office management within fast-paced environments. Expertise in organizational tasks, including scheduling, record-keeping, and data management, paired with strong communication skills. Recognized for exceptional attention to detail and effective multitasking abilities that enhance operational efficiency. Committed to leveraging skills in client relations and problem-solving to support organizational success and drive business growth.
Overview
1
1
year of professional experience
Work History
Front Desk Executive
Days Inn and Conference Centre
Prince Albert, SK
11.2024 - Current
- Provide Exceptional Customer Service: Greet and assist clients, visitors, and staff with a professional and friendly approach, ensuring a positive experience and promptly addressing inquiries
- Drive Sales and Upsell Services: Actively promote and upsell additional services or products to clients and visitors, contributing to overall revenue growth and supporting sales targets
- Manage Client Appointments and Schedules: Handle scheduling, meeting coordination, and bookings efficiently, ensuring all appointments are accurately organized and executed to optimize client interaction.
- Maintain Accurate Records and Documentation: Manage client records, data entry, and confidential information with attention to detail, ensuring proper documentation and smooth retrieval for future use
- Support Sales and Operational Functions: Assist in the execution of daily operations, including managing customer inquiries, processing transactions, and supporting the sales or service teams to achieve business goals
Assistant Store Manager
Dollar Tree
Prince Albert, SK
05.2024 - Current
- Deliver outstanding customer support: Assist customers by addressing inquiries, resolving issues, and ensuring a positive shopping experience, building customer loyalty
- Enhance sales performance: Identify opportunities to upsell and promote products, contributing to increased sales and revenue growth
- Supervise and Train Team Members: Supervise and mentor staff, ensuring smooth operations and fostering a team-oriented environment to achieve sales goals
- Manage Inventory and Stock Levels: Oversee inventory control, ensuring product availability, minimizing shrinkage, and maintaining well-stocked shelves
- Resolve Customer Issues: Address and resolve customer complaints and concerns promptly, enhancing satisfaction and supporting positive customer retention
Front Desk Clerk
Best Western Marquis Inn & Suites
Prince Albert, SK
03.2024 - 11.2024
- Greeting and assisting clients, visitors, and employees, providing exceptional customer service and addressing inquiries promptly
- Organizing and maintaining calendars, including scheduling meetings, managing room bookings, and coordinating event logistics
- Maintaining accurate records and files, including data entry, documentation, and management of confidential information
- Juggling multiple responsibilities simultaneously, including resolving guest issues, managing front desk operations, and supporting overall office functions
- Preparing and processing various reports, correspondence, and paperwork, ensuring accuracy and timely completion
Education
Post Graduate Diploma - Hospitality and Tourism Operations Management
Fanshawe College
London, ON08.2023
Bachelor of Science - Hospitality and Hotel Administrations
Dr. Ambedkar Institute of Hotel Management and Hotel Administrations
Chandigarh, India04.2020
Skills
- Customer Relationship Management
- Organizational and scheduling abilities
- Record keeping and documentation
- Sales negotiation
- Team collaboration
- Reservation Management System
- Reservation processing
- Customer service
Timeline
Front Desk Executive
Days Inn and Conference Centre
11.2024 - Current
Assistant Store Manager
Dollar Tree
05.2024 - Current
Front Desk Clerk
Best Western Marquis Inn & Suites
03.2024 - 11.2024
Post Graduate Diploma - Hospitality and Tourism Operations Management
Fanshawe College
Bachelor of Science - Hospitality and Hotel Administrations
Dr. Ambedkar Institute of Hotel Management and Hotel Administrations
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