Overview
Work History
Education
Skills
Software
Timeline
Generic

Umang

Saskatoon,SK

Overview

2
2
years of professional experience

Work History

Guest Services Associate

Ivey Spencer Leadership Centre, By Wyndam Hotels
09.2023 - 01.2024
  • Provided timely assistance to guests, demonstrating superior customer service skills and attention to detail.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Processed guest check-ins and check-outs following procedures for fast turnover.
  • Resolved guest complaints with professionalism, resulting in improved customer relations and repeat business.

Customer Service Representative Part Time

Burrito Boyz
05.2023 - 01.2024
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Upsold additional products and services to customers, increasing revenue.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Housekeeping Supervisor

Ivey Spencer Leadership Centre, By Wyndham Hotels
01.2023 - 08.2023
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Trained and mentored new staff on cleaning and safety protocols.

Housekeeping Room Attendant

Ivey Spencer Leadership Centre, By Wyndham Hotels
02.2022 - 12.2022
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Streamlined communication with colleagues through effective use of mobile devices and software applications specific to housekeeping operations.
  • Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
  • Rewarded as Employee of the Month for exceptional performance regularly.

Education

Post Graduate Diploma - Hospitality And Tourism Operations Management

Fanshawe College
London, ON
08.2023

Skills

  • Reservation Management System
  • Reservation Processing
  • Customer Service
  • Guest Registration

Software

Opera PMS

MS Office

Timeline

Guest Services Associate

Ivey Spencer Leadership Centre, By Wyndam Hotels
09.2023 - 01.2024

Customer Service Representative Part Time

Burrito Boyz
05.2023 - 01.2024

Housekeeping Supervisor

Ivey Spencer Leadership Centre, By Wyndham Hotels
01.2023 - 08.2023

Housekeeping Room Attendant

Ivey Spencer Leadership Centre, By Wyndham Hotels
02.2022 - 12.2022

Post Graduate Diploma - Hospitality And Tourism Operations Management

Fanshawe College

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