Umamah Khan
Toronto,ON
Summary
Experienced and driven supervisor with a demonstrated history of adeptly leading teams and optimizing system performance. Eagerly pursuing a challenging opportunity as a System Administrator to harness my technical expertise, exemplary leadership capabilities, and proficient problem-solving acumen in bolstering the efficient operation and maintenance of computer systems, networks, and servers.
Overview
3
3
years of professional experience
Work History
GENERAL SUPERVISOR
EXCESS BAGGAGE COMPANY
01.2023 - Current
- Led and supervised a team of employees, providing guidance, coaching, and support to ensure their professional development and success
- Oversaw daily operations, including resource allocation, work scheduling, and performance management, to achieve operational goals
- Utilized strong leadership and communication skills to effectively delegate tasks, foster teamwork, and maintain a positive work environment
- Implemented process improvements to optimize productivity, streamline workflows, and enhance overall team performance
- Functioned as a liaison between upper management and frontline staff, effectively communicating organizational goals and facilitating alignment.
- Boosted team performance by developing customer service training materials and conducting service training.
CUSTOMER SERVICE AGENT
EXCESS BAGGAGE COMPANY
09.2022 - 12.2022
- Achieved a customer satisfaction rate of 95% by resolving complex issues and providing exceptional service, resulting in positive customer feedback and increased client retention
- Managed a high volume of customer inquiries and complaints, consistently meeting or exceeding company-set response time goals of 24 hours or less
- Demonstrated persuasive communication skills to effectively interact with customers in person, over the phone, and through digital channels
- Maintained accurate records of customer interactions, inquiries, and resolutions using customer relationship management (CRM) systems.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
EVENT MANAGER/ COORDINATOR
GOLDEN TOUCH EVENTS
04.2022 - 08.2022
- Successfully planned and executed a wide range of corporate events, including conferences, product launches, and company retreats, resulting in increased client satisfaction and positive feedback from attendees
- Coordinated all aspects of event planning, including venue selection, budgeting, vendor management, and timeline creation, ensuring smooth event operations
- Collaborated closely with clients to understand their event objectives and tailored event strategies to meet their specific needs
- Utilized project management skills to multitask, prioritize responsibilities, and meet strict deadlines while maintaining an elevated level of diligence
- Managed event budgets, monitored expenses, and implemented cost-saving measures to achieve financial targets.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
SOCIAL MEDIA MARKETING SPECIALIST
SAMKOY REASTAURANT
08.2020 - 03.2021
- Managed and maintained multiple social media platforms, ensuring consistent and timely posting, monitoring engagement, and responding to customer inquiries, increasing customer satisfaction
- Conducted comprehensive market research, competitor analysis, and trend analysis to identify new opportunities and strategies, leading to a 15% increase in website traffic and a 10% increase in conversion rates
- Collaborated with cross-functional teams to create compelling and visually appealing social media content, including graphics, videos, and infographics, driving increase in content engagement and growth
- Utilized analytics tools to track key performance indicators, analyze data, and make data-driven decisions to optimize social media campaigns
- Stayed up to date with the latest social media trends and platform updates to ensure effective utilization of social media channels.
- Managed social media accounts on day-to-day basis to increase company recognition by creating engaging content.
- Boosted reach by creating digital content, managing scheduling, maintaining social media accounts and reporting analytics to measure engagement.
Education
Software Engineering Diploma - Computer Systems
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON09.2022
Certificate - Azure Administrator AZ104
Microsoft
Skills
- Microsoft Office Suite: Word, Excel, PowerPoint
- Version Control Systems: GitHub
- Virtualization Tools: VM Ware
- Network Simulation Tools: Cisco Packet Tracer
- Integrated Development Environment: Visual Studio
- Programming languages: Python, Java, HTML
- JavaScript, SQL, C#, NET
- Priority Management
- Business Administration
- Resource Assignment
- Microsoft Office
Timeline
GENERAL SUPERVISOR
EXCESS BAGGAGE COMPANY
01.2023 - Current
CUSTOMER SERVICE AGENT
EXCESS BAGGAGE COMPANY
09.2022 - 12.2022
EVENT MANAGER/ COORDINATOR
GOLDEN TOUCH EVENTS
04.2022 - 08.2022
SOCIAL MEDIA MARKETING SPECIALIST
SAMKOY REASTAURANT
08.2020 - 03.2021
Software Engineering Diploma - Computer Systems
Sheridan College Institute of Technology And Advanced Learning
Certificate - Azure Administrator AZ104
Microsoft
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