Uma Kant

• Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
• Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
• Designed presentations and marketing materials to promote insurance products.
• Created sources for continuous client referrals within community and with businesses using extensive networking skills.
• Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
• Generated leads through cold-calling, networking and other outreach methods.
• Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
• Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.

• Provided first-line technical support to customers related to hardware, operating system, web application and software installation which helped to boost the customer satisfaction score by 5%
• Analyzed and resolved complex technical issues through proper troubleshooting methodology and guiding customers through step-by-step solutions which reduced technical escalations to management by 5%
• Assisted to achieve Key Performance Indicators (KPIs) on Quality and Call Handle Time and to make sure that all security procedures are properly followed in an effective manner
• Collaborated with cross functional teams to effectively communicate and implement the solutions based on customer feedback
• Demonstrated the effective leadership skills by developing and delivering the comprehensive training modules to new hires and ensuring smooth transition for them
• Streamlined the entire process of maintaining the user guides and manuals and program products to deliver comprehensive resolution in a timely manner
• Maintained detailed and accurate record of customer interaction, solutions provided and feedback to ensure time bound and accurate solutions to the common queries
• Assisted in the improvement of the process related to self-guided-training on the updates of products, operating system and software applications.

• Calling end customers and collecting information, solving problems and selling solutions

• Acts as an ambassador for our clients and provide their customers with a superior experience

• Maintaining communication equipment by reporting problems • Maintain and improve quality results by adhering to Company standards and guidelines; recommending improved procedures • Update job knowledge by studying new product descriptions; participating in educational opportunities

• Accomplish sales and organization mission by completing related results as needed

• Effectively implement a consultative and solutions-based sales methodology

• Thrive in a sales environment and consistently meet or exceed established sales, efficiency, and client experience targets

• Take accountability to ensure accurate completion of sales via multiple order entry systems.

• Demonstrated great customer service skills by interacting with customers, taking orders and ensuring positive dining experience, enhancing customer footfall by 5%
• Collaborated with team members to ensure smooth workflow during peak hours, ensuring flexibility and adaptability
• Managed inventory and restocked the ingredients to ensure consistent supply of fresh and quality products
• Encouraged customers to buy extra food items like desserts, sides, hence increasing the revenue over and above the target.

• Monitored and patrolled assigned areas to protect and detect the signs of unauthorized access, or criminal activity
• Maintained comprehensive video surveillance system, contributing to security monitoring and incident resolution
• Conducted thorough security checks like inspection of persons, bags and vehicles to prevent the entry of prohibited items into secured areas.