Umair Zarar
Mirpur,Azad Jammu Kashmir
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Self-employed
Team lead and operations manager - Automotive business
Islamabad, Pakistan
01.2017 - Current
- Led day-to-day operations across multiple automotive shops, supervising staff, and ensuring smooth workflow.
- Acted as the main decision maker for business direction, service, priorities, and customer engagement strategies.
- Trained and guided employees on vehicle assessment, customer interaction, and proper care procedures.
- Took initiative in solving problems, managing time, effectively, and ensuring high standards of service delivery.
- Communicated next steps clearly to the team regarding car detailing, diagnostics, and service scheduling, ensuring every member was aligned with business goals.
- Created an organized, efficient, and motivated work environment, resulting in strong customer satisfaction, and repeat business.
Freelance / personal projects / work
Vehicle diagnostic specialist
Mirpur Azad Kashmir, Pakistan
01.2014 - Current
- Specialized in vehicle inspections – able to identify issues through observation, and test driving within minutes.
- Provided trusted recommendations to clients and car buyers based on in-depth vehicle analysis.
- Supported repair planning and part sourcing by accurately pinpointing issues without formal mechanic tools.
- Assisted in minor mechanical work inspection when needed, with the ability to learn hands on task quickly and effectively.
- Engine oil retailing experience (can provide papers).
Personal projects/ business use
Technology and computer skills
Mirpur Azad Kashmir, Pakistan
01.2015 - 01.2025
- Strong computer literacy used in business operations, including record-keeping, diagnostic research, and communication.
- Skilled in using digital tools, apps, and systems for productivity, inventory, management, and customer service.
- Troubleshooting and maintain devices (phones, tablets, computer, computers), both for personal use and within business settings.
- Confident with learning new systems or software quickly, especially when related to automotive tools and diagnostics.
Self-employed
Automotive Business Owner
Mirpur Azad Kashmir, Pakistan
01.2012 - 01.2025
- Successfully owned and operated multiple automotive related businesses, managing all aspects from staffing and customer service to financials and inventory.
- Built a loyal client base by offering expert advice on vehicle conditions, performance, and maintenance needs.
- Develop deep understanding of automotive systems, parts, and performance evaluation through years of hands-on business experience.
- Delivered high-quality vehicle detailing and cosmetic restoration service services.
Education
Certificate of Technical Studies - IT Support / Technical Support
Academy of Learning Career College
Mississauga, ON 09.2025 - 04.2026
HSSC - General Studies
Allama Iqbal Open University
Islamabad, Pakistan 02.2013 - 02.2015
Skills
- Vehicle inspection/Pre delivery Vehicle inspector
- Attention to detail
- Quality assurance
- Verbal communication
- Relationship building
- Multitasking Abilities
- Technical communication
- Time management
- Problem-solving
- Teamwork and collaboration
- Problem solving
- Vehicle damage review
- Vehicle diagnostics
- Detailed vehicle inspection
- Inspection reporting
- Automotive systems
- Quality control
- Repair pricing
- Damage assessment
- Tire and wheel examination
- Interior and exterior inspection
- Professionalism
- IT support
References
Available upon request
Leadership Experience
Team lead and operations manager - Automotive business, Self-employed, 01/01/17, Present, Islamabad, Pakistan, Led day-to-day operations across multiple automotive shops, supervising staff, and ensuring smooth workflow., Acted as the main decision maker for business direction, service, priorities, and customer engagement strategies., Trained and guided employees on vehicle assessment, customer interaction, and proper care procedures., Took initiative in solving problems, managing time effectively, and ensuring high standards of service delivery., Communicated next steps clearly to the team regarding car detailing, diagnostics, and service scheduling, ensuring every member was aligned with business goals., Created an organized, efficient, and motivated work environment, resulting in strong customer satisfaction, and repeat business.
Timeline
Certificate of Technical Studies - IT Support / Technical Support
Academy of Learning Career College
09.2025 - 04.2026
Self-employed
Team lead and operations manager - Automotive business
01.2017 - Current
Personal projects/ business use
Technology and computer skills
01.2015 - 01.2025
Freelance / personal projects / work
Vehicle diagnostic specialist
01.2014 - Current
HSSC - General Studies
Allama Iqbal Open University
02.2013 - 02.2015
Self-employed
Automotive Business Owner
01.2012 - 01.2025