Umair Iqbal

• Analyzed daily sales reports and key performance indicators (KPIs) to identify trends and provide insights for informed operational decisions and sales forecasting.
• Performed daily reconciliation of cash register tills, and prepared accurate bank deposits, ensuring 100% variance accountability.
• Conducted weekly cycle counts and quarterly inventory audits to investigate discrepancies and ensure accuracy of financial records.
• Utilized PDI petroleum software and Microsoft Excel proficiently to generate financial reports, track data, and maintain accurate operational records.

• Supervised daily operations, ensuring adherence to safety and quality standards.
• Coordinated shift schedules, enhancing staffing alignment with service demands.
• Trained staff on customer service techniques and product knowledge.
• Resolved customer inquiries and complaints, maintaining high customer satisfaction.
• Conducted performance evaluations to provide feedback and support team development.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Assisted customers with inquiries and product selections to enhance their shopping experience at Fas Gas convenience store.
• Educated customers about promotions, services, and loyalty programs offered by Fas Gas.
• Processed transactions efficiently using point-of-sale systems and cash handling procedures to ensure customer satisfaction.
• Maintained clean and organized store environment to promote a pleasant shopping atmosphere.

• Erased user data, debugged application issues and refurbished devices for resale. Removed, fixed and

replaced phone components such as LCD screens, battery, home buttons and charging ports.

• Installed new operating systems in IOS and Android devices.

• Completed quality and fraud inspections on cell phones.