Umair Iqbal
Cranbrook,British Columbia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Chevron On the Run
01.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Customer Service Representative
Fas Gas Plus Convenience Store
11.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Punjab Group of Colleges
Lahore, Pakistan01.2021
Diploma - Accounting
College of The Rockies
Cranbrook, BC04.2024
Skills
- Team motivation
- Administrative and office activities
- Workload Management
- Operations Management
- Computer Skills
- Problem-Solving
- Multitasking
- Staff Training
- MS Office
Languages
English
Full Professional
Urdu
Native or Bilingual
Hindi
Professional Working
Arabic
Limited Working
Timeline
Assistant Manager
Chevron On the Run
01.2022 - Current
Customer Service Representative
Fas Gas Plus Convenience Store
11.2021 - Current
High School Diploma -
Punjab Group of Colleges
Diploma - Accounting
College of The Rockies
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