UMA GODISHALA
Montreal,Canada
Summary
Detail-oriented and reliable professional with strong experience in administrative support, customer service, and office coordination. Adept at managing documentation, processing orders, tracking inventory, and supporting day-to-day perations. Skilled in client communication, problem solving, and aintaining organized records to ensure smooth business workflows. Proficient in Microsoft Office Suite and adaptable to new tools and systems.
Overview
5
5
years of professional experience
Work History
Office Administration Specialist
Cigo Tracker
02.2021 - 05.2025
- Prepare and maintain order forms, invoices, and client-related documentation with accuracy.
- Follow up with clients on order status, payments, and outstanding balances.
- Maintain and update inventory records to ensure stock accuracy.
- Perform data entry tasks to update internal systems and reports.
- Support management with daily office operations and scheduling.
- Assist with bookkeeping duties, including tracking expenses and processing invoices.
- Answer phone calls and respond to emails in a professional and timely manner.
- Organize and maintain filing systems for quick access to records.
- Collaborate with team members to resolve operational and client-related issues.
- Provide onboarding and procedural guidance to new team members.
Functional Quality Analyst
GlobalStrep
04.2020 - 01.2021
- Maintained detailed documentation for testing processes and reports.
- Coordinated with cross-functional teams to meet deadlines.
- Supported project operations through accurate record keeping and documentation.
- Provided administrative support to the team, including filing, reporting, and process improvements.
Education
Graduate Certificate - Financial Technology
McGill University
Montreal, QC01-2026
MBA - Finance
Osmania University
Hyderabad, India01.2008
Skills
- Customer Service
- Office Administration
- Order Processing
- Data Entry
- CRM Software
- Record Keeping
- Microsoft Office Suite
- Client Communication
- Inventory Tracking
- Document Preparation
- Problem Solving
Accomplishments
- Successfully managed end-to-end order documentation and invoicing process, ensuring 100% accuracy for over 300 client transactions per month.
- Improved record-keeping efficiency by streamlining database updates, reducing administrative time by 20%.
- Maintained error-free inventory tracking and timely shipment preparation, contributing to on-time delivery rates above 95%.
- Recognized by management for consistently providing prompt and professional client communication, resulting in high customer satisfaction scores.
- Introduced process improvements that reduced repetitive administrative tasks and improved team productivity.
- Trained new team members on office procedures, documentation processes, and customer service protocols, ensuring smooth onboarding.
Timeline
Office Administration Specialist
Cigo Tracker
02.2021 - 05.2025
Functional Quality Analyst
GlobalStrep
04.2020 - 01.2021
Graduate Certificate - Financial Technology
McGill University
MBA - Finance
Osmania University
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