Uma Bilimoria
1124 Fairfield Ave, Winnipeg, MB,Canada
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Professional data management specialist prepared for this role. Strong background in accurate data entry, database management, and information integrity. Skilled in collaboration, adapting to changing needs, and ensuring reliable results. Known for attention to detail, efficient time management, and strong organizational skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Manager
RENNIE RIVER LEISURE
07.2021 - 09.2024
- Manage and oversee the daily operations of the business
- Develop and implement growth strategies
- Resolve internal and external issues
- Creating and implementing business strategies and goals
- Overseeing financial management, including budget planning and financial record-keeping
- Recruiting, training, and supervising staff
- Establishing and maintaining relationships with vendors, clients, and partners
- Ensuring compliance with local, state, and federal regulations
- Assessing business performance and implementing improvement strategies
- Addressing customer complaints and resolving issues
- Carrying out marketing and promotional activities
- Updating and maintaining business records and reports
Office Data Entry Clerk / Customer Service
THE UPS STORE
07.2019 - 03.2023
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
Education
High School Diploma -
DOEACC Society
INDIA01.2006
High School Diploma -
DATABANK Computer Institute
12.2004
MS - OFFICE -
DATABANK Computer Institute
03.2004
DCS (Diploma in Computer Studies) -
Informatics Computer Institute
04.1999
Higher Secondary Certificate Examination -
S.T. Joseph English Teaching High School
03.1997
Secondary School Certificate Examination -
S.T. Joseph English Teaching High School
03.1994
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Team leadership
- Friendly and positive
- Outstanding communication skills
- POS systems
- Customer response
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional
Certification
SMART CHOICE CERTIFICATE FROM MTEC, WINNIPEG,MB
Interests
- Graphic Design
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- I enjoy helping others and giving back to the community
- Cooking
- I like working with my hands and fixing things
- Watching Movies and TV Shows
- Music
Timeline
Store Manager
RENNIE RIVER LEISURE
07.2021 - 09.2024
Office Data Entry Clerk / Customer Service
THE UPS STORE
07.2019 - 03.2023
MS - OFFICE -
DATABANK Computer Institute
DCS (Diploma in Computer Studies) -
Informatics Computer Institute
Higher Secondary Certificate Examination -
S.T. Joseph English Teaching High School
Secondary School Certificate Examination -
S.T. Joseph English Teaching High School
High School Diploma -
DOEACC Society
High School Diploma -
DATABANK Computer Institute
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