Natasha Teta
Toronto,ON
Summary
Client-focused Insurance/ customer service specialist with 4 years of experience improving company performance and profitability through Excellent communication and leadership. Deliberate agent with combined focus on program optimization and data organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Intact Insurance
11.2022 - 06.2023
- Verified insurance claims and determined fair amount for settlement
- Established relationships with clients and insurance companies to foster timely claims resolution
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims
- Researched and analyzed policy contracts to verify proper payment of claims
- Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
Customer Service Specialist/Interpreter
Language Line Solutions
02.2021 - 11.2022
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Kept up-to-date with industry-specific terminology and jargon to accurately interpret technical or specialized language.
Insurance Advisor
TD Insurance
01.2021 - 08.2022
- Built customized insurance policies to suit individual customers
- Promoted diverse insurance products to meet commercial and residential client needs for life, fire, automobile and rental protections
- Customized insurance programs and cross-promoted products to maximize the group's profits by matching customers with the best fitting options
- Collected information from clients about financial resources and needs to better understand their situations and select the best products
- Processed policy renewals and maintained account records with updates and changes
- Sold various insurance products to customers based on risk tolerance.
Insurance Advisor
CIBC
11.2019 - 01.2021
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales .
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Educated clients on insurance policies and procedures.
- Marketed life insurance products to increase customer bases and revenue.
Education
Bachelor of Arts - Food And Nutrition
Western University
London, ONHigh School Diploma -
King David Academy
Kigali, Rwanda10.2018
Skills
- Report preparation Creative problem solving
- Customer Relations Complaint resolution
- Customer service Policy writing
- Market services
- Client Needs Analysis
- Excellent Communication Talents
- Call Center Customer Service
Certification
Licensed Insurance Advisor in the Atlantic region of Canada
Timeline
Claims Adjuster
Intact Insurance
11.2022 - 06.2023
Customer Service Specialist/Interpreter
Language Line Solutions
02.2021 - 11.2022
Insurance Advisor
TD Insurance
01.2021 - 08.2022
Insurance Advisor
CIBC
11.2019 - 01.2021
Bachelor of Arts - Food And Nutrition
Western University
High School Diploma -
King David Academy
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