ULOMA ANELE
Glace Bay,NS
Summary
A detail-oriented Compliance Officer dedicated to improving policies and procedures in all business areas. Hardworking and driven with quality-focused and proactive approach. Bringing two (2)years of experience in the Banking Industry.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Compliance Officer
FIDELITY BANK PLC
09.2021 - 09.2023
- Carrying out enhanced due diligence on high-risk customers of bank, analyzing their transaction patterns, performing risk assessments, and writing incidence reports based on reviews conducted, which are cascaded to senior management.
- Responded to employee inquiries regarding compliance regulations and procedures.
- Reviewed, revised and updated compliance policies and procedures amongst Bank branches within my area of coverage to confirm continual compliance with applicable laws.
- Prepared and submitted regulatory filings in timely manner.
- Identified, investigated and documented compliance violations and recommended corrective measures.
- Confirm that customer activity/transaction is consistent with CDD information (e.g., occupation, expected account activity and sources of funds and wealth, type of business, size, and target market
- Ensure STR is filled on all identified unusual or suspicious transactions
- Confirm that all PEP, DNFBP, NGO, and other High-Risk accounts are properly coded as such on Bank's system, and classified as "High Risk".
- Ensured that Bank is not exposed to smurfing or layering by using risk assessment models to identify potential compliance risks.
- Confirm complete documentation on all accounts reviewed because of Transaction Monitoring
- To ensure alert rules set, meet expected threshold for review of unusual/suspicious transactions
- Confirm that politically exposed persons have been identified and coded as PEP with senior management approval in place.
- Identification and reporting of customers with unusual transaction patterns and high-risk ratings.
Switchboard Operator/Customer Service Representative
HR INDEXX LIMITED
02.2017 - 08.2021
- Created and maintained company's phone directory with current extensions and staff information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Documented messages and forwarded to correct individual.
- Trained and mentored new Front desk operations employees.
- Operated switchboard and routed incoming calls to appropriate departments.
- Resolved customer issues and complaints regarding the bank's products & services promptly and politely, upholding satisfaction.
- Keep up to date on products, services, policies, and procedures to ensure accurate information and correct implementation.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Trained staff on operating procedures and company services.
- Increased efficiency and team productivity by promoting operational best practices.
Call Center Representative
MULTICHOICE NIGERIA LIMITED
04.2015 - 02.2017
- Achieved high satisfaction rating through proactive responses to all customer queries in timely manner, ensuring customer satisfaction and one-call resolutions in every interaction with all customers.
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Confer with customers by telephone in order to provide information about products and services, take orders or cancel accounts, or obtain details of complaints.
- Keep records of customer interaction and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Resolve customers’ service or billing complaints
- Refer unresolved customers’ grievances to designated departments for further investigation
- Check to ensure that appropriate changes were made to resolve customers' issues, particularly on billing queries.
- Maintain customer databases and prepare and distribute customer activity reports.
- Recommend improvements in products, services, or billing methods and procedures in order to prevent future problems.
- Contact customers to confirm resolution of queries, respond to inquiries, and change customers’ personal records such as addresses, mobile numbers, and emails and to inform them of any planned adjustments.
Education
Advanced Diploma - Public Administration And Governance
Cape Breton University
Sydney, NS09.2025
Master of Science - Managerial Psychology
Obafemi Awolowo University
Lagos Nigeria11.2016
Bachelor of Science - Economics
Madonna University, Okija.
Anambra State, Nigeria09.2009
High School Diploma -
Federal Government Girls’ College
Owerri, Imo State07.2004
Skills
- Anti Money Laundering (AML)
- Risk Management Framework
- Regulatory Research
- Assessing Compliance Risk
- Customer Transactions
- Due Diligence
- Nigeria AML Guidelines
- Banking Laws
- Account Investigations
- Compliance Understanding
- Team Management
- Customer Inquiries
- Client Service
- Analytical Skills
- Quality Management
- Communication
- Risk Management
- Risk Analysis
- Open-source intelligence
- Team Leadership and empowerment
- Critical Thinking/Problem Solving
- Auditing
- Transactions Monitoring
- Regulatory Compliance
Certification
BUSINESS ANALYSIS CORE CONCEPTS MASTERCLASS (BAS).
FATF 40 RECOMMENDATIONS: UNDERSTANDING AND FUNDAMENTALS (Leish Ton Academy)
ANNUAL ETHICS & COMPLIANCE CERTIFICATION PROGRAMME
BUSINESS CONTINUITY MANAGEMENT
NIGERIA DATA PROTECTION REGULATION (NDPR)
Timeline
Compliance Officer
FIDELITY BANK PLC
09.2021 - 09.2023
Switchboard Operator/Customer Service Representative
HR INDEXX LIMITED
02.2017 - 08.2021
Call Center Representative
MULTICHOICE NIGERIA LIMITED
04.2015 - 02.2017
Advanced Diploma - Public Administration And Governance
Cape Breton University
Master of Science - Managerial Psychology
Obafemi Awolowo University
Bachelor of Science - Economics
Madonna University, Okija.
High School Diploma -
Federal Government Girls’ College
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