Ulises Zuriel Ramirez Sandoval
Tijuana,BJ
Summary
Polite and professional Call center rep successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Knowledgeable and dedicated customer service professional with extensive experience in Customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Medical Call Center Representative
Voxcentrix
Tijuana, Bajacalifornia
05.2022 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers on company systems, form completion and access to services.
Technical Support Representative
CCSI
Tijuana , Baja California
05.2020 - 02.2022
- Reviewed user feedback and customer support tickets to identify pain points within public user base.
- Authored communications on expanding usage via application of historical data on usage trends and click-thru rates.
- Presented usage findings to third-party service vendors, suggesting improvements to better handle usage fluctuations.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
Technical Support Specialist
Telvista
Tijuana, Baja California
07.2018 - 06.2019
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Configured hardware, devices and software to set up work stations for employees.
Education
High School Diploma -
Jose Vazconzelos
Tijuana10.2018
Skills
- Privacy Policies
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- POS Systems and Ordering Platforms
- Customer Inquiries
- Customer Service Process Improvement
- Customer Experience
- Data Entry and Maintenance
- Promotions Programs
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Timeline
Medical Call Center Representative
Voxcentrix
05.2022 - Current
Technical Support Representative
CCSI
05.2020 - 02.2022
Technical Support Specialist
Telvista
07.2018 - 06.2019
High School Diploma -
Jose Vazconzelos
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