Ulises Toro
Vancouver,BC
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, demonstrated during tenure at BANREGIO. Skilled in digital document management and customer service, achieving significant reductions in processing times. Maintains professional appearance and excels in multitasking, ensuring top-notch service and operational efficiency.
Overview
5
5
years of professional experience
Work History
Food Waiter
Mexican Restaurants
01.2024 - 07.2024
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
Banking Analyst
BANREGIO
07.2019 - 06.2024
- Managed customer service inquiries and pinpointed and implemented proper path to resolution.
- Imaged banking and loan documents, created computerized placeholders and built comprehensive electronic credit files.
- Managed high-volume transactions accurately, ensuring minimal discrepancies in daily reconciliations.
- Supported branch operations by maintaining compliance with internal policies and regulatory requirements.
- Provided exceptional customer service, contributing to a positive reputation for the bank.
- Reduced processing times by implementing digital document management systems.
- Maintained confidentiality of private banking information with discretion, diplomacy and professionalism.
Education
MBA - Business Administration
Centro Universitario De Tonala
Tonala, Jalisco07.2020
Skills
- Strong multitasking
- Customer service focus
- Cleanliness
- Memory retention
- Efficient organization
- Cultural Sensitivity
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Food Waiter
Mexican Restaurants
01.2024 - 07.2024
Banking Analyst
BANREGIO
07.2019 - 06.2024
MBA - Business Administration
Centro Universitario De Tonala
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