Ulises Mendez
St. Catharines,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Accenture
St. Catharines
03.2008 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
Accounting Degree - Accounting
Universidad Catolica Andres Bello (UCAB)
Caracas, VenezuelaSkills
- Conflict Resolution
- Interpersonal Communication
- Flexible and Adaptable
- Written Communication
- Inbound and Outbound Calling
- Customer Service
- Complaint resolution
Languages
English
Professional
Spanish
Professional
Affiliations
- Sports
Timeline
Customer Service Representative
Accenture
03.2008 - Current
Accounting Degree - Accounting
Universidad Catolica Andres Bello (UCAB)
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