Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ulises Lopez

Turlock

Summary

Professional with a friendly demeanor and strong problem-solving skills, honed at AT&T. Proven track record in enhancing customer loyalty through tailored solutions and effective communication. Recognized for improving customer satisfaction and fostering teamwork, while developing expertise in diverse product offerings. Committed to delivering exceptional service and building lasting client relationships.

Overview

10
10
years of professional experience

Work History

Retail Sales Consultant

AT&T
08.2021 - Current
  • Enhanced customer loyalty by offering tailored solutions that met individual needs.
  • Trained new employees on store policies, procedures, and best practices for superior customer service.
  • Participated in promotional events to engage potential customers and showcase store offerings.
  • Developed strong relationships with clients, leading to repeat business and increased referrals.

Store Customer Service Specialist

Sherwin-Williams
01.2015 - 08.2021
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Developed expertise in multiple paint systems, increasing versatility as a technician and expanding service offerings for clients.

Education

High School Diploma -

Turlock High School
Turlock
05-2014

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Friendly, positive attitude
  • Time management

Timeline

Retail Sales Consultant

AT&T
08.2021 - Current

Store Customer Service Specialist

Sherwin-Williams
01.2015 - 08.2021

High School Diploma -

Turlock High School

Similar Profiles

CREATE PROFILE
Ulises Lopez