Ulises Jimenez Olivera
Thousand Oaks
Summary
Bilingual quality assurance and testing professional with expertise in production, packaging, and maintenance. Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with many years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.
Overview
18
18
years of professional experience
Work History
Supply Associate
Science37
Culver City
09.2021 - 10.2024
- Managed regulatory documentation to ensure compliance with industry standards.
- Processed incoming and outgoing shipments using shipping software and inventory systems.
- Ensured that all outgoing items were properly labeled with correct information such as destination addresses, weight limits.
- Verified shipping documents for accuracy.
- Inspected packages for damage and ensured proper labeling before dispatch.
- Maintained accurate shipping records for compliance and auditing purposes.
- Communicated effectively with team members to resolve shipping discrepancies.
- Coordinated with logistics providers to schedule timely deliveries and pickups.
- Monitored stock levels and reported shortages to prevent shipment delays.
- Collaborated with cross-functional teams to streamline project workflows and communication.
- Facilitated training sessions for new staff on operational procedures and software tools.
- Developed and maintained project timelines to track progress across multiple studies.
- Assisted in preparing study materials and protocols for submission to regulatory bodies.
- Conducted quality assurance checks to uphold data integrity and accuracy in trials.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized backroom areas to maintain a clean and organized work environment.
- Ensured compliance with company safety regulations at all times while on the job.
- Operated equipment such as scanners and scales correctly during checkout process.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Collaborated with other departments to ensure successful product launches.
- Developed and maintained relationships with project managers.
- Placed special orders, or emailed project managers.
- Assisted in training new clerks on shipping procedures and safety protocols.
Sales Representative
BevMo
Culver City
08.2021 - 02.2022
- Assisted customers throughout store, providing recommendations for new items.
- Assisted in inventory management by restocking shelves and organizing displays.
- Processed transactions efficiently using point-of-sale systems.
- Guided customers during sales events, addressing inquiries and promoting in-store visits.
- Managed cash register operations, verifying identification when necessary.
- Restocked shelves, organized merchandise, cleaned facilities, and collected shopping carts.
- Picked items for online sales efficiently, ensuring timely fulfillment.
- Received shipments of supplies, disposing of expired products appropriately.
- Handled customer complaints with professionalism and empathy to ensure satisfaction.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Shipping and Receiving Manager
Zip Fulfillment/Humble
Thousand Oaks
10.2019 - 06.2021
- Shipping Manager: performed all of the necessary steps to ensure packages were packed and labeled correctly for UPS and FedEx, in a timely manner.
- Organized daily shipping orders. Counted, sorted, pulled inventory, and packaged all shipped inventory.
- In charge of the stock room and company inventory. Received inventory and stocked the warehouse. Ensured the current inventory count was up to date.
- Trained and mentored staff on best practices for shipping and receiving procedures.
- Coordinated logistics with transportation providers to optimize delivery schedules.
- Implemented safety protocols to maintain a secure working environment for all employees.
Shipping and Receiving Clerk
Premium Quality Lighting
Simi Valley
05.2017 - 09.2019
- Organized daily shipping orders while ensuring accurate packaging and labeling of all items.
- Operated computers to access information related to shipping activities.
- Collaborated with team members to streamline shipping and receiving operations.
- Managed documentation and records for all inbound and outbound shipments.
- Coordinated outgoing orders and prepared items for delivery.
- Counted, sorted, and pulled inventory to prepare for shipment.
- Maintained organized storage areas for efficient retrieval of products.
- Utilized forklift to efficiently move inventory within warehouse and load trucks.
- Operated forklifts and pallet jacks to move materials safely within the warehouse.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Assisted in wrapping shipping pallets to secure contents during transit.
- Conducted in-house quality assurance testing to verify product standards.
- Inspected received goods for damage and verified quantities against packing slips.
- Maintained organized inventory records to support operational efficiency.
- Executed all necessary steps to ensure timely and accurate order fulfillment.
- Trained new staff on safety protocols and proper handling of merchandise.
Sales Representative/Driver
Schwabe Books
Simi Valley
03.2016 - 05.2017
- Coordinated book fairs for schools, enhancing engagement and sales opportunities across Southern California.
- Engaged customers through product knowledge and personalized service.
- Established ongoing relationships with schools to drive continuous book sales.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Analyzed customer feedback to improve products and services.
- Facilitated sales and delivery of books to educational institutions throughout Southern California.
- Conducted travel to various schools for book sales, fairs, and pickups, ensuring timely service.
- Managed inventory levels to ensure product availability and freshness.
- Maintained accurate records of all sales and prospecting activities.
- Researched competitors' products, prices, and sales techniques.
- Identified opportunities for cross-selling additional products and services.
- Processed transactions accurately using point-of-sale systems.
- Trained new staff on sales techniques and store policies.
Customer Service/Sales Associate
Peach Hill Soil
Moorpark
12.2012 - 02.2016
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed transactions accurately at point of sale, including payments and receipts.
- Assisted customers in selecting appropriate soil products for gardening and landscaping.
- Collaborated with customers to coordinate soil sales and delivery logistics.
- Assisted in selecting suitable soil products for gardening and landscaping projects.
- Provided product knowledge to customers, enhancing their purchasing decisions.
- Resolved customer inquiries and issues with professionalism and efficiency.
- Handled customer complaints in a professional manner.
- Maintained inventory levels by restocking shelves and organizing displays.
- Collaborated with team members to improve store layout and product placement.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Implemented maintenance schedule for machinery, improving operational efficiency.
- Maintained cleanliness of store environment including floors, windows, displays.
- Trained new staff on store policies and customer service protocols.
Floor Assistant
Poly-Tainer
Simi Valley
03.2011 - 05.2012
- Ensured accurate plastics mixture by implementing safety procedures and quality assurance protocols.
- Conducted material testing on all mixed batches to validate compounding integrity.
- Maintained meticulous records of mixing schedules and tracked inventory orders.
- Collaborated with team members to ensure smooth operations.
- Read and executed technical documents to comply with operational standards.
- Sorted, counted, and packaged shipped inventory while ensuring correct labeling.
- Administered on-site machine maintenance according to a structured maintenance schedule.
- Maintained cleanliness and organization in the sales area.
- Performed regular cleaning duties including vacuuming, dusting, mopping, and sweeping floors.
- Inspected returned items for damage or defects before putting them back on the floor.
- Identified discrepancies between actual inventory levels and records in system database.
Facilities Maintenance
Casino Self Storage
Moorpark
08.2006 - 08.2010
- Engaged customers via phone to address inquiries and input data into database.
- Coordinated office services such as records management, mail distribution, facilities maintenance, office supplies procurement.
- Managed day-to-day operations, including personnel recruitment, supervision, budget management, facilities maintenance, event planning, and marketing promotion activities.
- Inspected building and reported issues to facilities maintenance team for repairs.
- Oversaw the maintenance of equipment and facilities, coordinating repairs as needed.
- Performed regular maintenance on the equipment used in the property.
- Performed maintenance tasks on equipment such as cleaning, lubricating, and replacing parts as needed.
- Operated forklift to transport furniture within storage facility.
- Maintained cleanliness, stocked inventory, and organized facility efficiently.
- Oversaw facilities maintenance activities such as janitorial services, space allocation and equipment procurement.
- Assisted with facilities maintenance, basic cleaning and trash removal.
- Responded quickly to emergency situations related to facilities maintenance issues.
Education
Some College (No Degree) - Communications
Moorpark College
Moorpark, CASkills
- Customer service
- Sales techniques
- Customer interaction
- Loyalty program promotion
- Cash handling
- Record and file management
- Data entry
- Computer skills
- Supporting sales staff
- Shipment processing
- Reliable and punctual
- Order fulfillment
- Project management
- Effective communication
- Issue troubleshooting
- Inventory management
- Supply chain coordination
- Team collaboration
- New hire training
- Forklift operation
- Flexible schedule
- Bilingual
Languages
English
Professional
Spanish
Professional
Timeline
Supply Associate
Science37
09.2021 - 10.2024
Sales Representative
BevMo
08.2021 - 02.2022
Shipping and Receiving Manager
Zip Fulfillment/Humble
10.2019 - 06.2021
Shipping and Receiving Clerk
Premium Quality Lighting
05.2017 - 09.2019
Sales Representative/Driver
Schwabe Books
03.2016 - 05.2017
Customer Service/Sales Associate
Peach Hill Soil
12.2012 - 02.2016
Floor Assistant
Poly-Tainer
03.2011 - 05.2012
Facilities Maintenance
Casino Self Storage
08.2006 - 08.2010
Some College (No Degree) - Communications
Moorpark College
Similar Profiles
Kameron DugatKameron Dugat
Contract Coordinator at Science37Contract Coordinator at Science37
Patricia CuritPatricia Curit
Senior Manager, Payroll at Science37Senior Manager, Payroll at Science37
Beck LesterBeck Lester
Professional Shop Attendant at Sherwood Development CompanyProfessional Shop Attendant at Sherwood Development Company
Alexandra SuchyAlexandra Suchy
Sales Associate at White House Black MarketSales Associate at White House Black Market
Matthew AulestiaMatthew Aulestia
Construction Worker at Cadden GroupConstruction Worker at Cadden Group