Ulises Gonzalez
El Centro
Summary
Detail-oriented and technically skilled IT support technician with a strong focus on PC support and troubleshooting. Experienced in providing comprehensive technical assistance, diagnosing hardware and software issues, and ensuring smooth system performance. Proficient in geospatial data analysis, data management, and inventory tracking. Adept at delivering efficient and effective solutions in fast-paced environments while ensuring optimal system functionality and user satisfaction.
Overview
1
1
year of professional experience
Work History
GEOGRAPHIC INFORMATION SYSTEM (GIS) TECHNICIAN
Imperial Irrigation District
Imperial
06.2024 - Current
- Assisted users with troubleshooting GIS software issues, including resolving installation problems, software conflicts, and performance issues, ensuring smooth operation of GIS applications on user workstations
- Provided technical support for GIS data integration, helping users incorporate geospatial data into their workflows by configuring software settings, managing data sources, and troubleshooting data access or visualization problems
- Utilized GIS software to create, analyze, and manage spatial data for various projects
- Developed and maintained detailed maps, spatial databases, and geoprocessing workflows
- Learn how to create maps, visualizations, and other GIS products using industry-standard software
- Conduct research to gather geographic information from a variety of sources, including satellite imagery, GPS data, and field surveys
- Participate in meetings and workshops to learn about GIS best practices, emerging technologies, and applications in different industries
INFORMATION TECHNOLOGY SYSTEM TECHNICIAN
Imperial Irrigation District
Imperial
02.2024 - 05.2024
- Provide technical support to staff by diagnosing and resolving hardware, software, and network issues to ensure optimal system functionality and minimize downtime
- Troubleshoot and repair PC hardware including desktops, laptops, and peripherals, ensuring efficient and timely solutions
- Manage and maintain inventory of IT equipment, including PCs, peripherals, and software, ensuring accurate tracking, documentation, and timely procurement of necessary items
- Assist with maintaining accurate records and updating system documentation, ensuring all technical information is current for troubleshooting and reference
- Support the installation and configuration of new hardware and software, ensuring seamless integration into existing systems and proper functionality
- Provide training and guidance to staff on using hardware, software, and network resources effectively, promoting user self-sufficiency
Education
Bachelor of Arts - Public Administration
San Diego State University
Calexico, CA05.2024
Associate of Science - Business Administration
Imperial Valley College
Imperial, CA06.2019
Skills
- Communication: Professional email and phone etiquette, effective internal and external communication
- Document Management: Proficiency in Microsoft Office (Word, Excel, PowerPoint), document creation, formatting, and editing
- Customer Support & Issue Resolution: Providing technical support to users by troubleshooting hardware/software issues and offering clear, effective solutions via phone, email, or in-person
- Hardware Troubleshooting & Diagnostics: Identifying and resolving issues with desktops, laptops, printers, and peripheral devices (monitors, keyboards, etc)
- Software Installation & Configuration: Installing, configuring, and updating operating systems (Windows, macOS), drivers, and software applications
- Software Knowledge: SAP, ArcGIS, GoSync!
- Hardware & Software Inventory Management: Managing and tracking IT assets, ensuring accurate documentation and timely replacement/upgrades of equipment
- Collaboration: Team coordination, cross-departmental communication
- Bilingual: Fluent in both English and Spanish
Timeline
GEOGRAPHIC INFORMATION SYSTEM (GIS) TECHNICIAN
Imperial Irrigation District
06.2024 - Current
INFORMATION TECHNOLOGY SYSTEM TECHNICIAN
Imperial Irrigation District
02.2024 - 05.2024
Bachelor of Arts - Public Administration
San Diego State University
Associate of Science - Business Administration
Imperial Valley College
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