Ulises Estrada
Duarte,CA
Summary
Dedicated and experienced fine-dining restaurant professional with over 12 years of progressive experience in high-volume restaurant operations. Seeking to leverage my leadership skills and proven track record in driving performance and customer satisfaction to continue growing within the company.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Deli/Café Manager
Erewhon
01.2024 - Current
- Manage daily operations of the deli and café departments, ensuring smooth workflows and high service standards.
- Manage, develop, and motivate a team of 30+ employees, fostering a positive and productive work environment.
- Oversee four million dollars in weekly sales, ensuring accurate financial tracking and cost control.
- Ensure compliance with health, safety, and company regulations, maintaining a 95%+ audit score.
- Collaborate with other department managers to improve cross-department operations and customer satisfaction.
- Enhance customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed comprehensive workflow management plan, minimizing potential disruptions to business operations.
Assistant Manager
Molo Newport Beach
01.2023 - 01.2024
- Assisted in overseeing daily operations, including managing staff and ensuring efficient workflow.
- Handled customer inquiries and resolved complaints, maintaining a positive dining experience.
- Assisted with hiring, training, and developing team members.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
Manager
Dal Milanese
01.2021 - 01.2023
- Led restaurant operations, including staff management, scheduling, and inventory control.
- Maintained high customer service standards, ensuring customer satisfaction and repeat business.
- Managed finances, including budgeting and cost control, to ensure profitability.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Manager, Assistant Manager, Team Leader, Server
Caruso Restaurants (Amici Glendale, Emilia Ristorante, Angelini, Amici Brentwood)
01.2017 - 01.2023
- Managed restaurant operations, including staff management, scheduling, and inventory control.
- Maintained high customer service standards, ensuring customer satisfaction and repeat business.
- Assisted with hiring, training, and developing team members, contributing to a well-rounded and efficient team.
- Coordinated team efforts to maintain smooth service during peak hours.
- Achieved top performer status in sales consistently through dedication to meeting goals, making a minimum of five thousand dollars in sales per shift.
Team Leader and Server
Pizzeria il Fico
01.2012 - 01.2016
- Provided attentive service to customers, taking orders, and delivering food and beverages promptly.
- Trained new staff members in service standards and company policies.
- Supported management in implementing new processes to improve service quality.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Education
Food & Beverage Management -
Bocconi University And SDA Bocconi
Sommelier Certification -
Davis University
Davis, CASkills
- Multitasking
- Customer service
- Pressure handling
- Wine knowledge
- Leadership
- Complex problem-solving
- Team leadership
- Staff development
- Shift scheduling
- Sales techniques
- Performance evaluations
- Inventory management
Languages
English
Native or Bilingual
Italian
Native or Bilingual
Spanish
Native or Bilingual
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- ServSafe Alcohol Certification - National Restaurant Association.
Timeline
Deli/Café Manager
Erewhon
01.2024 - Current
Assistant Manager
Molo Newport Beach
01.2023 - 01.2024
Manager
Dal Milanese
01.2021 - 01.2023
Manager, Assistant Manager, Team Leader, Server
Caruso Restaurants (Amici Glendale, Emilia Ristorante, Angelini, Amici Brentwood)
01.2017 - 01.2023
Team Leader and Server
Pizzeria il Fico
01.2012 - 01.2016
Food & Beverage Management -
Bocconi University And SDA Bocconi
Sommelier Certification -
Davis University
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