Uliana Dzeva
Calgary,Alberta
Summary
Dedicated and personable professional with 2 years of experience in the hospitality industry. Known for delivering exceptional customer service and creating a welcoming atmosphere for guests. Proficient in managing reservations, handling inquiries, and ensuring guest satisfaction. Strong communication and interpersonal skills . Detail-oriented and organized, with the ability to multitask and prioritize in a fast-paced environment. Adept at problem-solving and conflict resolution, with a commitment to upholding high standards of service.
Overview
4
4
years of professional experience
Work History
Room Attendant
The Dorian, Autograph Collection
06.2023 - Current
- Cleaned and sanitized guest rooms, ensuring high standards of cleanliness and hygiene.
- Maintained a neat and organized work area, adhering to safety and sanitation guidelines.
- Followed all company policies and procedures, including those related to safety and security.
- Participated in training and development programs to enhance skills and knowledge.
Housekeeping Attendant
Lido Hotel
05.2022 - 09.2022
- Cleaned and sanitized guest rooms, ensuring high standards of cleanliness and hygiene.
- Maintained a neat and organized work area, adhering to safety and sanitation guidelines.
- Followed all company policies and procedures, including those related to safety and security.
- Participated in training and development programs to enhance skills and knowledge.
Web Researcher
Dev.Pro
10.2021 - 08.2023
- Sourcing information/candidates/potential customers via multiple channels: (databases, job sites, LinkedIn, X-Ray Search, Boolean Search).
- Collaborated with other researchers. Organized data in logical ways to enable efficient analysis and effective communication of findings.
- Adapted general research methodologies to meet project-specific requirements.
- Summarized raw data and analyses and made recommendations based on findings.
- Determined best methods to meet research objectives and produce useful data.
- Wrote comprehensive reports outlining findings.
Data Administrator
Limited Liability Company "Novyy Media Prostir"
01.2021 - 10.2021
- Offers by phone.
- Working with different databases.
- Communication with clients by phone.
- Entering information provided by clients into databases.
- Updating information.
- Maintaining a website
Education
Bachelor of Law -
Juridical Institute of Vasyl Stefanyk
Ukraine06.2020
Junior Specialist of Law -
Ivano-Frankivsk College
Ukraine06.2018
Skills
Customer Service
Communication
Interpersonal Skills
Organization
Attention to Detail
Problem-Solving
Computer Proficiency
Adaptability
Conflict Resolution
Hospitality Industry Knowledge
Languages
English
Italian
Ukrainian
Russian
Timeline
Room Attendant
The Dorian, Autograph Collection
06.2023 - Current
Housekeeping Attendant
Lido Hotel
05.2022 - 09.2022
Web Researcher
Dev.Pro
10.2021 - 08.2023
Data Administrator
Limited Liability Company "Novyy Media Prostir"
01.2021 - 10.2021
Bachelor of Law -
Juridical Institute of Vasyl Stefanyk
Junior Specialist of Law -
Ivano-Frankivsk College
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