Ukamaka Obasi
Saskatoon,SK
Summary
. Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Branch Manager
Stanbic IBTC Bank
08.2017 - 09.2023
- Grew the branch business and balance sheet by over 70% within the period under review
- Enhanced the High Network Individuals in the books by over 30% and rated the most improved branch south region 2021
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Resolved various issues impacting sales management and business operations.
- Consulted customers to boost product sales and services.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Generated financial and operational reports to assist management with business strategy.
- Implemented service improvements to enhance sales cycle.
Team Lead, Sales
Diamond Bank Plc
11.2015 - 07.2017
- Increased Medium and small business enterprise business in the branch
- Coached team members in techniques necessary to complete sales and grow the branch business
- Worked with different stations to provide optimal coverage and meet sales budgets and goals.
- Built strong relationships with customers through positive attitude and attentive response.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Held weekly team meetings to inform team members on company news and updates.
Retail Banking Officer
Diamond Bank Plc
08.2012 - 10.2015
- Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
- Identified, marketed and recommended bank products and services to achieve individual sales.
- Reached out, generated appointments and built new relationships to grow business.
- Engaged customers in needs-based conversations to identify opportunities and address banking plans and credit card needs.
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
- Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.
- Maintained friendly and professional customer interactions.
- Educated customers on online banking and mobile banking applications.
Customer Service Representative
Diamond Bank Plc
01.2007 - 07.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Cross-trained and backed up other customer service managers.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Education
Master of Science - Business Administration
ESUT BUSINESS SCHOOL
ENUGU09.2013
Bachelor of Science - Microbiology
Nnamdi Azikiwe University
Awka09.2005
Skills
- Process Improvement
- Sales Development
- Performance Reviews
- Risk Mitigation
- Coaching and Mentoring
- Sales Professional
- Business Development
- Complaint Resolution
- Report Generation
- Call Management
- Customer Service
- Record Preparation
- Customer Relationship Management (CRM)
Accomplishments
- Led the Stanbic Bank Region in sales in 2021
- Best Xclusive Banker in South East Region Diamond Bank Plc 2017
- Repeatedly received recognition from superiors for service excellence.
Languages
English
Full Professional
Timeline
Branch Manager
Stanbic IBTC Bank
08.2017 - 09.2023
Team Lead, Sales
Diamond Bank Plc
11.2015 - 07.2017
Retail Banking Officer
Diamond Bank Plc
08.2012 - 10.2015
Customer Service Representative
Diamond Bank Plc
01.2007 - 07.2012
Master of Science - Business Administration
ESUT BUSINESS SCHOOL
Bachelor of Science - Microbiology
Nnamdi Azikiwe University
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