Ukamaka Morah
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Mezonel Hospital
06.2018 - 12.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
Medical Office Assistant
Unecare Healthcare Services
08.2014 - 01.2018
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
- Managed office bookkeeping with insurance billing and patient payments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Received, recorded and filed medical payments by check, cash, and credit card.
Medical Office Assistant
Regina Mundi Hospital
07.2011 - 06.2013
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided prompt, polite and professional in-person and telephone customer service.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
- Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
Education
Canadian Health Care Program -
Mohawk College Ontario
M.B.B.S
College of Medicine, University of Lagos
Lagos12.2010
Skills
- Customer service
- Team work
- Communication
- Problem-solving
- Time Management
- Computer Skills
- Multitasking and Organization
- Phone and Email Etiquette
- Managing patient records
- Understanding of medical ethics
- Patient Scheduling
- Records Management
Websites
Certification
- Certificate Of Provisional Registration as a Medical Practitioner, Medical and Dental Council of Nigeria, 01/2011
- National Certificate of Full Registration as a Medical Practitioner, Medical and Dental Council of Nigeria, 08/2012
- Standard First Aid CPR/AED, Canadian Red Cross Society, 05/2024
Languages
English
Professional Working
Timeline
Medical Office Assistant
Mezonel Hospital
06.2018 - 12.2023
Medical Office Assistant
Unecare Healthcare Services
08.2014 - 01.2018
Medical Office Assistant
Regina Mundi Hospital
07.2011 - 06.2013
Canadian Health Care Program -
Mohawk College Ontario
M.B.B.S
College of Medicine, University of Lagos
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