Ujwal Seethamraju
Scarborough,Ontario
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Store Sales Representative
Virgin & Bell Mobility
09.2022 - Current
- Performing both Mobility and Home services (Home Internet, Tv and Home Phone) using respective means.
- Experienced in using Onesource and OneView for checking updates and performing mobility orders.
- Experienced in handling Ordermax to order new BRS (Home Internet, Home Phone and TV).
- Experienced in selling phones on contract and just Mobility services.
- Experienced in Data Transfers from customer's old device to new device.
- Handled customer's issues and resolved them by contacting support teams and NCS.
- Increased store sales by providing exceptional customer service and product knowledge.
- Contributed to a positive store environment through effective teamwork and collaboration.
- Enhanced customer satisfaction by addressing and resolving customer concerns in a timely manner.
- Maintained accurate inventory levels through diligent stock management and regular audits.
- Developed strong relationships with customers, earning repeat business and referrals for the store.
Customer Service Representative
Sitel
01.2023 - 07.2024
- Designed and implemented strategic business plans to achieve growth and sales goals while managing sales team and building long-lasting customer relationships
- Worked with Card Services and Credit Unions to protect members' data
- Provided first level customer support to the members and resolved customer complaints while prioritizing customer satisfaction and loyalty
- Protected confidential and personal information of members of CU
- Analyzed client requests and provided them with the most efficient and accurate solutions possible regarding their banking needs
- Handled members' sensitive data with a level of confidentiality
- Developed documentation and logs of implemented solutions and generated and submitted reports
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Assistant Building Supervisor
Meridian
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Created and maintained detailed administrative processes and procedures to drive efficiency
- Supervised facility crew and general maintenance schedules
- Distributed incoming mail to promote quicker response to client inquiries
- Maintained daily reports and advised executive leaders in decision-making.
Tech. Support Manager
GNNZ
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Assisted organization with transitioning from paper work to Microsoft Office and point-of-sale systems, which resulted in overall efficiency
- Consistently managed 5-person staff, effectively resolving issues
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Designed strategic business plans to achieve growth and sales goals while managing sales team and building long-lasting customer relationships
- Followed through with client requests to resolve problems
- Worked with marketing department to launch promotional campaigns
- Assisted students with future education planning to help achieve career goals
- Met with students to conduct individual assessments to determine needs
- Developed documentation and logs of implemented solutions and generated and submitted reports
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
PG Diploma - Mobile Application Development
Cégep De La Gaspésie
Montreal, QC12.2020
Bachelor of Science - Computer Science Engineering
JNTU Kakinada
India12.2015
Skills
- Customer Service
- Conflict Resolution
- User Support
- Computer Hardware
- Call Management
- Business System Analysis
- Process Management
- Problem Solving
- Decision Making
- Account Updating
- Information Security
- Sales Closing
Certification
- Comptia A+ Certified
- Microsoft Azure Certification (Pursuing)
- First Aid and CPR
Technology Proficiencies
- MS Office Products
- OneSource
- OneView
- OrderMax
Work Eligibility Status
Permanent Resident
References
Available Upon Request
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Sitel
01.2023 - 07.2024
Store Sales Representative
Virgin & Bell Mobility
09.2022 - Current
Assistant Building Supervisor
Meridian
Tech. Support Manager
GNNZ
PG Diploma - Mobile Application Development
Cégep De La Gaspésie
Bachelor of Science - Computer Science Engineering
JNTU Kakinada
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