Ujjwal Rawat
Edmonton,AB
Summary
High-performing Cashier Supervisor focused on helping front-line staff handle high work volumes with skill and positivity. Excellent trainer and team leader with proven expertise in keeping associates motivated and productive. Demonstrated good money handling and recordkeeping abilities. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Cashier Supervisor
Husky Gas Station
11.2022 - Current
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Built positive relationships with customers to increase repeat business.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Quickly and accurately counted drawers at start and end of each shift.
- Shifted personnel resources based on current customer levels to consistently balance demand against operational requirements.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Resolved customer complaints quickly to maintain customer satisfaction.
Operations Lead
Concentrix
04.2019 - 01.2022
- Responsible for the day-to-day supervision of a group of call center associates including work and in accordance with organization policy and applicable legal requirements.
- Effectively coach (aligned advisors in team) on their performance on a regular basis to ensure performance
- metrics are achieved at a minimum weekly.
- Identify performance related issues, develop an action plan for improvement, implement corrective action.
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
- Communicate expectations to employees and provide timely updates.
- Provide subject matter expertise in handling escalated customer calls as needed.
- Participate in Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities.
- Stay current on internal work processes, policies and procedures. Attend required manager development training.
- Promote the Concentrix values through both behavior and attitude, including being an advocate for team members.
- Performed quality control and monitored production efforts.
- Designed, implemented and assessed system maintenance, billing, cost efficiency and CRM measures within C&M environment.
- Planned operations and activities, and led projects.
- Created programs and circulated internal resources to enhance workers' technical and safety standards knowledge, according to regulatory and organizational expectations.
- Coordinated internal assignments, scheduling and communications to extend informational transparency and workforce management.
- Managed and allocated staff and material resources to meet production goals.
- Motivated and trained employees to maximize team productivity.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Managed internal operational standards and productivity targets.
Education
Bachelor’s Of Science -
Arunachal University of Studies
India2019
Skills
- Cashier training
- Complaint resolution
- Workplace Safety
- Workflow Coordination
- Task Delegation
- Employee Scheduling
- Till Counting
- Team Leadership
- Cash Register Operation
- Punctual and Reliable
- Payment Processing
- Merchandise Display
Timeline
Cashier Supervisor
Husky Gas Station
11.2022 - Current
Operations Lead
Concentrix
04.2019 - 01.2022
Bachelor’s Of Science -
Arunachal University of Studies
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