Ujjwal Mahajan
Kitchener,ON
Summary
Customer-focused and detail-oriented professional with extensive experience in high-pressure environments, including healthcare, municipal, and event security. Known for strong communication skills, excellent conflict resolution, and the ability to build rapport with people from diverse backgrounds. Skilled in handling sensitive situations with discretion and professionalism. Now seeking to transition into a banking environment, bringing strong interpersonal skills, integrity, and a commitment to providing exceptional service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Event & Field Security Supervisor
Tone-Gar Security Services
01.2024 - Current
- Supervised and trained event staff, assigned roles, and ensured safety at large-scale public events.
- Communicated effectively with police, EMS, and public attendees, often in high-stress environments—demonstrating strong organizational and interpersonal skills.
Inpatient Mental Health Guard & Municipal Sites
Tone-Gar Security Services (Part Time)
03.2023 - Current
- Supported clinical teams with care-focused, empathetic communication in sensitive mental health settings.
- Engaged professionally with members of the public, including vulnerable populations, always maintaining composure and courtesy.
- Completed by-law and municipal enforcement duties, requiring responsible judgment and clear interaction with residents and city personnel.
- Represented the Township of Wilmot as a municipal security representative, upholding community safety standards and acting as a liaison between local government services and the public.
- Demonstrated strong interpersonal communication and public service skills while addressing inquiries, enforcing by-laws, and maintaining a visible presence at municipal facilities and events.
Security Guard – Financial & Commercial Sites
GardaWorld Security- Casual
01.2023 - Current
- Conducted surveillance and customer interaction at bank branches and commercial properties.
- Monitored access points and maintained a professional presence in customer-facing environments.
Lead Security Officer /Security Site Supervisor
Tone-Gar Security Services
12.2022 - 04.2024
- Acted as a primary point of contact for staff, clients, and emergency personnel—ensuring clear, professional communication under pressure.
- Delivered high-level customer service at municipal sites, hospitals, and public events—greeting visitors, handling inquiries, and resolving conflicts with diplomacy.
- Maintained accurate reports and documentation, reinforcing strong attention to detail and record-keeping.
Education
High School Diploma -
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04-2024
Skills
- Customer Service & Public Interaction
- Verbal & Written Communication
- Conflict Resolution & Problem Solving
- Attention to Detail & Accuracy
- Cash Handling & Transaction Processing (Transferable Skills)
- Confidentiality & Information Security
- Multitasking in Fast-Paced Environments
- Team Collaboration & Leadership
- Multilingual Communication
- De-escalation & Crisis Management
Certification
- Ontario Security Guard License
- Ontario Driver’s License
- CPR & First-Aid Certification
- Use of Force Certification
- Non-Violent Crisis Intervention (NVCI) Certification
- Managing of Resistive Behavior (MORB) Certification
- Municipal By-Law Enforcement Certification
- Smart Serve Certification
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Professional
Timeline
Event & Field Security Supervisor
Tone-Gar Security Services
01.2024 - Current
Inpatient Mental Health Guard & Municipal Sites
Tone-Gar Security Services (Part Time)
03.2023 - Current
Security Guard – Financial & Commercial Sites
GardaWorld Security- Casual
01.2023 - Current
Lead Security Officer /Security Site Supervisor
Tone-Gar Security Services
12.2022 - 04.2024
High School Diploma -
Conestoga College Institute of Technology And Advanced Learning
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