Summary
Overview
Work History
Education
Skills
Languages
Timeline
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RAJAT MAHAJAN

Brampton,Ontario

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Customer Service Executive

TD Bank
09.2022 - 02.2024
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
  • Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Organized training sessions focused on enhancing team members'' product knowledge and problem-solving abilities.
  • Collaborated with cross-functional teams to improve overall customer experience within the company.
  • Facilitated team meetings and workshops to encourage open communication, sharing of best practices, and the development of new ideas for enhancing customer service delivery.
  • Played a pivotal role in successful product launches by effectively communicating features and benefits to potential clients.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Customer Service Representative

Gatestone
06.2020 - 08.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

POST GRADUATION - INFORMATION TECHNOLOGY NETWORK SECURITY

Conestoga College
Kitchener, ON
12.2018

POST GRADUATION - WIRELESS NETWORKING

Conestoga College
Cambridge, ON
12.2019

Skills

  • Computer literate: proficient in MS Office, MS Word, Excel, PowerPoint, and ability to plan, coordinate, Accounting and Outstanding leadership, interpersonal and Management skills multitasking, organization, and time management skills
  • Well adverse in working under fast-paced environment, after duty hours and providing best of services during peak hours
  • Client Engagement and Complaint Handling
  • Customer Needs Assessment ,Call center experience , Queue management, Returns processing
  • Product Sales ,Issue Escalation, Satisfaction monitoring
  • Payment management , Troubleshooting , Technical Support , Call Control , Customer Retention
  • Understanding Customer Need , Report creation
  • Customer Engagement Customer Relationship Management
  • Presentation Skills,Public Speaking
  • Relationship Building,Online chat and email
  • Provide exceptional customer experiences to bank customers and prospective customers as client seeks to build their brand
  • Solve problems for bank customers and promote card benefits

Languages

English
Full Professional

Timeline

Customer Service Executive

TD Bank
09.2022 - 02.2024

Customer Service Representative

Gatestone
06.2020 - 08.2022

POST GRADUATION - INFORMATION TECHNOLOGY NETWORK SECURITY

Conestoga College

POST GRADUATION - WIRELESS NETWORKING

Conestoga College

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RAJAT MAHAJAN