Ujjwal Kumar
Financial analyst
Toronto,ON
Summary
Dynamic professional with a proven track record at IEnergizer, excelling in customer service and employee training. Skilled in data analysis and client engagement, I have successfully implemented training processes that enhanced team performance and improved service quality. Committed to fostering professional relationships and driving operational excellence.
Overview
4
4
years of professional experience
2
2
Certification
Work History
Sales Associate
SVP Sports
Etobicoke, ON
09.2024 - Current
- Assisted customers in selecting athletic gear and apparel.
- Collaborated with team members to achieve sales goals consistently.
- Worked with fellow sales team members to achieve group targets.
Subject Matter Expert
IEnergizer
05.2024 - 08.2024
- Implemented and developed customer service training processes.
- Conducted needs assessments to identify performance gaps and develop targeted learning solutions.
- Provided coaching and mentoring to employees.
- Performed weekly audits and provided feedback by 1 on 1 sessions.
Customer Service Representative/Dispatcher
IEnergizer
07.2023 - 05.2024
- Directed dispatching, routing, and tracking of emergency vehicles.
- Managed conflict resolutions with customers, drivers, and other personnel to encourage professional relationships and promote respect.
- Analyzed customer feedback and provided solutions to improve customer service.
- Resolved an average of nearly 500 inquiries on a weekly basis while meeting all performance milestones for speed and accuracy
- Scheduled deliveries and pickups according to customer needs.
Business Development Manager
MakeMyTrip, IEnergizer
06.2022 - 07.2023
- Responded to customer requests for products, services, and company information.
- Cross-trained and provided backup support for organizational leadership.
- Increased efficiency and team productivity by promoting operational best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Worked with B2B staff
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
Education
PG Diploma - Information System Business Analysis
George Brown College
Toronto09-2026
Post Graduate Diploma - Project Management
George Brown College
Toronto, ON05.2025
Bachelor of Science - Biology
Ayodhya University
Ayodhya, India03.2022
Skills
- Data analysis
- Customer service
- Analytical skills
- Client engagement
- Employee training
- Business analysis
Financial modeling
Certification
ACE
Timeline
Sales Associate
SVP Sports
09.2024 - Current
Subject Matter Expert
IEnergizer
05.2024 - 08.2024
Customer Service Representative/Dispatcher
IEnergizer
07.2023 - 05.2024
Business Development Manager
MakeMyTrip, IEnergizer
06.2022 - 07.2023
PG Diploma - Information System Business Analysis
George Brown College
Post Graduate Diploma - Project Management
George Brown College
Bachelor of Science - Biology
Ayodhya University