Hi, I’m
Ujjwal Kumar
Toronto,ON
Summary
Accomplished Subject Matter Expert with a proven track record at IEnergizer, enhancing customer service through strategic thinking and creative solutions. Excelled in training and mentoring, boosting team productivity significantly. Skilled in relationship building and workflow optimization, achieving top performance metrics and fostering professional relationships.
Overview
2
years of professional experience
Work History
IEnergizer
Subject Matter Expert
05.2024 - 08.2024
Job overview
- Implemented and developed customer service training processes.
- Managed timely and effective replacement of damaged or missing products.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Provided coaching and mentoring to employees.
IEnergizer
Customer Service Representative/Dispatcher
07.2023 - 05.2024
Job overview
- Directed dispatching, routing, and tracking of emergency vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Analyzed customer feedback and provided solutions to improve customer service.
- Resolved an average of nearly 500 inquiries on a weekly basis while meeting all performance milestones for speed and accuracy
- Scheduled deliveries and pickups according to customer needs.
MakeMyTrip, IEnergizer
Customer Service Representative
06.2022 - 07.2023
Job overview
- Responded to customer requests for products, services, and company information.
- Cross-trained and provided backup support for organizational leadership.
- Increased efficiency and team productivity by promoting operational best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Worked with B2B staff
Education
George Brown CollegeToronto, ON
Post Graduate Diploma from Project Management
05.2025
Ayodhya UniversityAyodhya, India
Bachelor of Science from Biology
03.2022
Skills
- Creative solutions
- Strong analytical skills
- Training and mentoring
- Strategic Thinking
- Team building
- Active Listening
- Workflow Optimization
- Relationship Building
- Decision-Making
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
French
Elementary
Content creation
Loves creating content on Instagram and brainstorm engaging ideas
Timeline
Subject Matter Expert
IEnergizer
05.2024 - 08.2024
Customer Service Representative/Dispatcher
IEnergizer
07.2023 - 05.2024
Customer Service Representative
MakeMyTrip, IEnergizer
06.2022 - 07.2023
George Brown College
Post Graduate Diploma from Project Management
Ayodhya University
Bachelor of Science from Biology
Similar Profiles
Karishma SinghKarishma Singh
Customer Service Executive at IEnergizerCustomer Service Executive at IEnergizer
Dharmendra KumarDharmendra Kumar
Account Specialist(Transaction Monitoring) at IenergizerAccount Specialist(Transaction Monitoring) at Ienergizer
Sophia RodriguezSophia Rodriguez
Customer Service Representative at IEnergizerCustomer Service Representative at IEnergizer