Highly motivated marketing student with a strong passion for creative and innovative approaches, actively seeking professional development opportunities. Skilled in effective communication, both written and verbal, with the ability to thrive under pressure and handle multiple tasks. Proficient in time management, planning, and organization, and adept at working independently or collaboratively in cross-functional teams. Demonstrated expertise in MS Office (Word, Excel, PowerPoint, Access, and Outlook) and Salesforce. Proven track record of leveraging social media, mobile apps, and cutting-edge technology to drive growth, employing market trends, advertising tactics, and brand strategies. Owns a personal Instagram account with 8,000+ followers, showcasing proficiency in cultivating an engaged audience.
Hi, I’m
Ujjwal Kumar
Toronto,ON
Summary
Overview
4
years of professional experience
1
Certification
Work History
Tim Hortons
Crew Member
07.2022 - Current
Job overview
- Lead efforts to onboard store to "Too Good to Go" to increase sales by 8% and reduce waste by 4%
- Improved customer experience by reducing peak hour wait times by 25% through efficient workflow, and reduced drive-thru wait times by 40% through drive-thru data analysis for improved customer loyalty
- Trained new team members on procedures, customer service, and sales techniques.
Walmart
Merchandising Associate
01.2023 - 04.2023
Job overview
- Improved product visibility and developed eye-catching displays for the aisle to increase sales by 12%
- Streamlined inventory management system and conducted regular stock checks for assigned sections, resulting in reduced stockouts by 10%
- Proactively assessed customer needs and used targeted promotions and recommendations to improve customer satisfaction scores by 10% and increase product awareness and sales.
Citibank, (Concentrix)
Customer Service Representative
08.2021 - 03.2022
Job overview
- Successfully improved customer satisfaction and reduced wait times by 40% at a service center by proactively assessing customer needs, prioritizing satisfaction, and providing timely solutions
- Improved the customer onboarding process by streamlining the process, creating clear instructions, and providing proactive guidance and support, resulting in a 25% increase in customer satisfaction scores and a 15% reduction in onboarding time
- Resolved technical issues and improved overall customer trust and loyalty by conducting thorough research, implementing solutions, and proactively communicating updates to customers experiencing issues accessing their accounts.
Yes Bank
Media for Social Change Fellow
05.2019 - 07.2019
Job overview
- Created, managed, and edited multimedia content with a detail-oriented approach
- Prioritize multiple projects according to schedule and edit videos to showcase organizational projects
- Increased audience reach through effective content management and analytics on multiple social media platforms.
Education
Humber CollegeToronto, ON
Post Graduate Diploma from Global Business Management
08.2023
University Overview
Delhi UniversityIndia
Bachelor of Science
07.2021
University Overview
Skills
- Time Management
- Verbal and Written Communication
- Product Promotion
- Sales Expertise
- Multitasking
- Attention to Detail
- Teamwork and Collaboration
- CRM
Certification
Content Marketing (2023), Hubspot Academy
Digital Marketing (2023), Hubspot Academy
Google Digital Marketing & E-Commerce (2023), Coursera
Pinterest Advertising Essentials (2023), Pinterest
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Merchandising Associate
Walmart
01.2023 - 04.2023
Crew Member
Tim Hortons
07.2022 - Current
Customer Service Representative
Citibank, (Concentrix)
08.2021 - 03.2022
Media for Social Change Fellow
Yes Bank
05.2019 - 07.2019
Humber College
Post Graduate Diploma from Global Business Management
Delhi University
Bachelor of Science
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