Susan Camp
Edmonton,Alberta
Summary
Dedicated and results-driven Store Manager with a proven track record of success in leading retail operations. Adept at motivating teams, optimizing store performance, and delivering exceptional customer service. Seeking an opportunity to leverage my leadership and management skills in a dynamic retail environment.
Overview
8
8
years of professional experience
Work History
Store Manager
Belissima
07.2019 - Current
- Successfully managed and led team of 10+ employees in a high-end retail store, consistently exceeding sales targets and increasing revenue by 20%
- Implemented effective visual merchandising strategies to enhance store's aesthetic appeal, resulting in increased foot traffic and higher average transaction values
- Developed and executed staffing plans, including hiring, training, and scheduling, ensuring optimal staffing levels to meet customer demand and operational requirements
- Conducted regular performance evaluations, provided constructive feedback, and motivated team members to achieve their sales and customer service goals
- Managed inventory control processes, including ordering, receiving, and maintaining accurate stock levels, reducing stock shrinkage by 15%
- Utilized data-driven insights to analyze sales trends, customer preferences, and inventory turnover, leading to informed decision-making and improved product assortment
- Ensured compliance with company policies, procedures, and safety standards, fostering a safe and productive work environment
- Collaborated with upper management to develop and execute marketing campaigns and promotions, increasing brand visibility and driving sales growth.
Assistant Manager
Belissima
03.2017 - 06.2019
- Assisted Store Manager in daily operations, including staff supervision, customer service, and inventory management
- Played a key role in employee training and development, leading to a more knowledgeable and customer-focused team
- Managed store in the absence of Store Manager, ensuring smooth operations and exceptional customer experiences.
Front End Receptionist
Vet Clinic
06.2015 - 02.2017
- Greeted clients, scheduled appointments, and provided information about clinic services
- Managed phone inquiries, relayed messages to veterinary staff, and maintained accurate client records
- Handled billing and payment processing, ensuring timely and accurate transactions
- Assisted with administrative tasks, including filing, data entry, and inventory control.
Skills
- Leadership and Team Management
- Sales and Revenue Growth
- Inventory Control and Management
- Customer Service Excellence
- Visual Merchandising
- Staff Training and Development
- Data Analysis and Decision-Making
Timeline
Store Manager
Belissima
07.2019 - Current
Assistant Manager
Belissima
03.2017 - 06.2019
Front End Receptionist
Vet Clinic
06.2015 - 02.2017
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