Uha MK
Kitchener,ON
Summary
Dedicated professional with a robust background spanning two years in HR operations and an additional two years in the dynamic field of retail sales and counter management. Complemented by a solid foundation in business and project management education, I bring a unique blend of practical experience and theoretical knowledge. Seeking a challenging role in HR operations, project operations, business operations, or change management. Eager to leverage my combined experience and education to drive operational efficiency, foster positive change, and contribute to organizational success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Interim Counter Manager Cosmetics and Fragrances
Hudson's Bay
10.2021 - Current
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Achieved sales goals through effective communication and demonstration of products.
- Managed inventory to ensure adequate stock levels and timely replenishment.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Resolved customer complaints professionally, ensuring a positive outcome for all parties involved.
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Established open lines of communication between counter staff and management to facilitate smooth operations.
- Optimized counter space utilization by reorganizing displays based on product popularity or seasonal trends.
- Handled cash transactions accurately, balancing registers at the end of each shift without discrepancies.
- Collaborated closely with vendors for timely delivery of orders while maintaining a healthy professional relationship.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
HR Operations Executive
Amazon
10.2019 - 09.2021
- SME for the US, Canada and Australia work authorization process who works towards gathering proper information about various updates related to the core job to enable and to stay attuned which contributes to the growth of the team.
- Streamlined HR processes by implementing new tools and software, improving overall efficiency.
- Management of day-to-day transactional matters related to recruiting, on-boarding, transfers, relocations, and suspensions.
- Successfully transitioned Canada Work Authorization Process and stabilized in India hub.
- Handling escalations and dive deep further on cases and provide Root causes analysis to the business and Leaders received for both internal and external parties.
- Validating and Approving the documents provided by the candidates to proceed with the Onboard.
- Interface with HRIS to ensure timely and accurate data management Managing routine and ad-hoc reporting requests for HR team, with proficiency in Excel as well as report analysis and presentations as needed.
- Processing suspensions for all levels employees who failed to prove authorization within the defined timelines.
- Handling the I-9 Form and form reverification for foreign nationals. Expert in working with student and Work VISA holders.
- People Soft (HRMS) onboarding and support HR processes for North America and Canada Population.
- Regular follow ups with the new hires to ensure they submit the legal documentation in OnBase tools.
- Responding to inquiries regarding policies and programs including Supervisor, Department & location changes etc.
- Perform the data entry in people soft and make the corrections as requested by the HRA’s & HRBP’s.
- Analyze & audit the data keyed into people soft for each transaction related to VISA and provide the clear communication to the HR partners through the ticketing tool.
- Integrity and discretion in dealing with sensitive information and always ensure data privacy.
- Working on Onboarding Requirements.
Education
Post Graduate Diploma - Administrative Business Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON06.2023
Post Graduate Diploma - Project Management
Conestoga College Institute of Technology And Advanced Learning
06.2022
Bachelor of Science -
Loyola UG & PG College
India05.2019
Skills
- Merchandise Display,Event Planning
- Teamwork and Collaboration
- Customer Assistance and engagement
- POS Systems
- Product Knowledge and merchandising
- Team Development
- Business Performance Review
- Attention to detail
- Time management, Budget management, Project management, resource management
- Organizational skills
- Analytical thinking and Problem solving abilities
- Customer service
- Business Administration
Languages
English
Native or Bilingual
Certification
- Business Process Improvements - LinkedIn 2023
- Project management Foundations - LinkedIn 2023
- Managing Globally - LinkedIn 2023
Timeline
Interim Counter Manager Cosmetics and Fragrances
Hudson's Bay
10.2021 - Current
HR Operations Executive
Amazon
10.2019 - 09.2021
Post Graduate Diploma - Administrative Business Management
Conestoga College Institute of Technology And Advanced Learning
Post Graduate Diploma - Project Management
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Science -
Loyola UG & PG College
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