Ugonna Ezebunwa Amamasi
Moose Jaw,SK
Summary
Dedicated and reliable Administrative Professional, with 12 years of experience in Office administration and a track record of innovation and success at ensuring productivity within demanding and fast paced work environments. Demonstrates high attention to details, Strong abilities in meeting deadlines and task prioritization skills. Implements methodical and thorough approach to work requirements thereby boosting Operational Efficiency.
Overview
13
13
years of professional experience
Work History
Administrative Clerk
Co- Op Ethanol Complex, FCL
12.2022 - Current
- Provide support services to internal and external stakeholders for Co-op Ethanol Complex.
- Handle general front office reception and administration.
- Assist the office and leadership team with various tasks by Coordinating and maintaining impressive office organization to keep facility efficient, organized, and professional.
- Monitor processes and respond to incoming mail.
- Data entry and filing for accounts payable.
- Formatting, spreadsheet work, filing and updating paper and electronic documents.
- Edit and proofread documents for accuracy and completeness.
- Reception and switchboard duties.
- Coordinate and schedule meetings and appointments.
- Provide excellent customer service to increase customer satisfaction via prompt and courteous service while addressing inquiries and concerns.
- Support the logistics clerk in processing grain delivery, distiller grain sales and ethanol sales receipts.
- Create and maintain detailed records of all office activities.
- Order office supplies as needed.
Administrative Operations Coordinator
Aladinma Hospital
03.2017 - 08.2021
- Developed and updated policies and operating practices for work place procedures.
- Developed Administrative staff by providing training and coaching.
- Conducted routine facility inspections, identifying areas needing improvement and implementing upgrades.
- Ensured continual compliance with associated health and safety regulations resulting in a virtually injury free work environment.
- Introduced initiatives and projects to maintain or improve existing facilities.
- Involved in Procurement, installation and running of new technologies that moved the establishment into the twenty first century
- Procured operational equipment both locally and internationally.
- Managed company schedule to coordinate calendar and arrange travel.
- Engaged in Conflict resolution between employees during arguments and diffused tense situations.
- Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Administrative Officer
Aladinma Hospital
03.2011 - 02.2017
- Performed a wide-range administrative, financial and service-related functions including Payroll and Human resource services.
- Directed day to day administrative functions and monitored adherence to company guidelines.
- Ensured Great customer Service via effective communication, promoting a helpful and friendly atmosphere and showing empathy while dealing with every client.
- Increased customer service success rates by quickly and effectively resolving client issues.
- Exhibited efficient time management skills.
- Provided guidance and leadership to over 50 employees across more than five departments.
- Demonstrated excellent client and relations by setting priorities and solving workflow issues to maintain rapport with customers and employees thereby contributing to an increase in client base yearly.
- Vastly improved the administrative process leading to an over 30% reduction in out - patient visitation time.
- Analyzed data related to administrative costs and spending trends to help prepare Personnel budgets.
- Generated reports, organized and gave presentations to the management.
- Spearheaded process improvements that led to reduced operational costs while maintaining high-quality service delivery standards.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Developed comprehensive training programs for new hires which resulted in faster onboarding and increased efficiency.
- Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
Education
Post Graduate Certificate - Business Management
Saskatchewan Polytechnic
Moose Jaw, SK04.2022
Bachelor of Science - Applied Microbiology And Brewing
Ebonyi State University
Nigeria08.2005
Skills
- Customer Service
- Data management and Database Maintenance
- Scheduling
- Accounting Support
- Effective Written and Verbal Communication
- Ability to work independently and as a team
- Project Management Skills
- Strong Organizational skills
- Excellent Interpersonal skills
- Problem Solving Skills
- Conflict resolution and Human Resource Management skills
- Computer proficiency skills including use of Microsoft Office MS Power point, Google suite, Office 365, Excel, CMMS (Computerized Maintenance Management System) etc
Languages
English
Full Professional
Affiliations
- Associate Member; Chartered Managers Canada (CIM)
Timeline
Administrative Clerk
Co- Op Ethanol Complex, FCL
12.2022 - Current
Administrative Operations Coordinator
Aladinma Hospital
03.2017 - 08.2021
Administrative Officer
Aladinma Hospital
03.2011 - 02.2017
Post Graduate Certificate - Business Management
Saskatchewan Polytechnic
Bachelor of Science - Applied Microbiology And Brewing
Ebonyi State University
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