Ugonna Edward Onyenemezu
Summary
Meticulous and systematic Post Closer with over 5 year track record of meeting high expectations and adhering to tight quality control standards. Thrives in fast-paced, high-pressure environments.
Experienced financial professional with excellent administrative, relationship-building and interpersonal communication abilities. Team-oriented, reliable and dedicated to optimizing procedures to better serve customer and company needs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Post Closing Associate 2
Mr. Cooper Mortgage Company
09.2019 - Current
- Image documents into prescribed imaging system.
- Deliver collateral documents to the custodian.
- Email Title and call for a request to correct the Exception on the GNMA critical document.
- Follow up and deliver final documents to the custodian.
- Clear collateral and final document exceptions.
- Effectively collaborate with Title companies to resolve escalated document exceptions.
- Work with customer service to resolve document issues impacting the borrower.
- Registered document in Tabfusion.
- Checked accuracy and completeness of all paperwork.
- Worked with warehouse banks to manage shipment of collateral documents.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
Vault Clerk (Mortgages)
Bank Of America, Texas / BC Forward Agency
08.2018 - 09.2019
- Filed and retrieved mortgage loans from specific file locations within the vaults.
- Responsible for reviewing specific investor loans to ensure accuracy against their guidelines.
- Compared physical mortgage loan documents against internal system of record.
- Performed quality checks on notes to validate specific data if requirements are met on the documents.
- Scanned and performed data bump analysis to ensure collateral file counts are complete and accurately.
- Processed various Misc-Trans in the system for recording and receiving collateral files and master pools.
- Processed release requests for loans that are part of the OH PN Note/Vault Transfer projects.
- Conducted end of day vault inspections to make sure all carts have correct WIP sheets and in correct designated area in the vault.
- Ensured desks are clear of NPI and drawers are locked.
- Performed quality check within the vault to validate loans are filed in correct sequence order.
Warehouse Associate
Walmart
01.2017 - 07.2018
- Responsible for achieving production requirements.
- Located and brought products to the designated area.
- Documented both processed and delivered orders.
- Followed department policies and procedures.
- Received and processed warehouse stock products
- Operated Forklift, Cherry Picker and RF scanner.
Operations Manager
Purolator
01.2016 - 12.2016
- Responsible for maintaining the goals, standards, and objectives of the organization.
- Supervised inventory and the overall day to day operation of the facility.
- Ensured effective customer satisfaction, resolved requests complaints and concerns.
- Assisted with the hiring and supervision of employees.
- Successfully developed departmental schedule, while adjusting staffing levels based on business volumes and
demands.
Customer Service Representative/Data Entry Clerk
Travel With Easy Vacation TPI
07.2014 - 12.2015
- Entered data from source documents into prescribed computer database, files and forms.
- Reviewed, recorded and distributed all incoming mail and fax to the appropriate departments in a timely manner.
- Effectively scanned, photocopied, printed and file documents when required.
- Updated and maintained client database.
- Managed customer service inquiries.
- Identified and assessed customers' needs to achieve satisfaction.
- • Ensured adequate house-keeping and performed other duties assigned.
Administrative Assistant
Dorvict Home and Health Care Services
10.2012 - 06.2013
- Maintained medical records and accounts.
- Managed receivable and payable accounts and ensured proper maintenance of financial records.
- Attended to patients' queries and provided effective customer service.
- Created patients' correspondence and other documents.
- Prepared and managed mailings within the department.
- Ensured compliance with all procedures.
- Ensured that the office is maintained at all times.
- Received incoming phone calls and placed outgoing calls to patients.
Community Service Coordinator
National Youth Service Corps At Ministry Of Education
09.2008 - 09.2009
- Learned how the Ministry initiated various plans and adhered to its mandate in order to enhance growth and development within the education sector
- Obtained information and offered valuable suggestions and recommendations to the education minister as well as contributed in building a manageable education system to be implemented in 2019.
Education
Postgraduate Certificate - Global Business Management
The Business School, Humber College
Toronto, Ontario2016
Bachelors of Science - Economics
Imo State University
Nigeria2007
Skills
- Proficient in Microsoft Office Suite (Word, Outlook, Power Point and Excel)
- Strong knowledge of mortgage processing and closing policies and procedures
- Proficient knowledge of loan closing processes, lending compliance and regulations and loan documentation
- Strong background in customer service, data entry and leadership
- Excellent verbal, written, interpersonal communication skills
- Effective customer service, time management skills and adequate attention to details
- Ability to handle multiple priorities and meet deadlines with quality in a fast-paced environment
- Active Learning
- Resolve Paperwork Errors
- Support Closings
- General Mortgage Associate
Certification
- National Institute of Adjusting, LLC All line Adjuster prelicensing Certification - 2022
- AWS Cybersecurity- In Progress
Timeline
Post Closing Associate 2
Mr. Cooper Mortgage Company
09.2019 - Current
Vault Clerk (Mortgages)
Bank Of America, Texas / BC Forward Agency
08.2018 - 09.2019
Warehouse Associate
Walmart
01.2017 - 07.2018
Operations Manager
Purolator
01.2016 - 12.2016
Customer Service Representative/Data Entry Clerk
Travel With Easy Vacation TPI
07.2014 - 12.2015
Administrative Assistant
Dorvict Home and Health Care Services
10.2012 - 06.2013
Community Service Coordinator
National Youth Service Corps At Ministry Of Education
09.2008 - 09.2009
Postgraduate Certificate - Global Business Management
The Business School, Humber College
Bachelors of Science - Economics
Imo State University
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