UGONNA SOLOMON-OHIA
Toronto
Summary
Skilled Customer Service Representative with a proven track record at ACCESS STORAGE, adept in critical thinking and computer proficiency. Excelled in resolving high-stress disputes and enhancing customer loyalty through empathetic service and effective problem resolution. Demonstrated excellent relationship-building skills, contributing to significant improvements in customer satisfaction and repeat business.
Friendly and empathetic with good communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities to contribute to customer satisfaction and loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
ACCESS STORAGE
09.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Guest Services Associate
Canada's Wonderland
04.2024 - 09.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Gave information about area attractions and provided directions.
- Responded to guest inquiries to maximize guest satisfaction.
- Provided timely assistance to guests, demonstrating superior customer service skills and attention to detail.
- Resolved guest complaints with professionalism, resulting in improved customer relations and repeat business.
Education
Bachelor of Science - BIOMEDICAL SCIENCE (HONOURS)
York University
Toronto, ON06-2027
High School Diploma -
CHRISLAND COLLEGE
LAGOS, NIGERIA07-2022
Skills
- Client Support
- Effective Listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Relationship building
- Problem resolution
Languages
English
Interests
Design
Activism
Reading
Gardening
Traveling
Public speaking
Timeline
Customer Service Representative
ACCESS STORAGE
09.2024 - 12.2024
Guest Services Associate
Canada's Wonderland
04.2024 - 09.2024
Bachelor of Science - BIOMEDICAL SCIENCE (HONOURS)
York University
High School Diploma -
CHRISLAND COLLEGE
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